Moneda: Multi Currency Convert

Hi ElGranero Typewriter.Company store admin,

This is Jade from the Convercy team. I hope you’re doing well.

I’d like to clarify the app charge you asked about.

According to the billing information on your account, the app billing period was May 1, 2026 – May 31, 2026, and the app was uninstalled on May 21, 2026, which was during that billing period.

Shopify explains that recurring app charges are billed according to the app's own 30-day billing cycle. Uninstalling a paid app stops future recurring charges, but you may still be charged for the current billing cycle.

Therefore, based on the billing period shown on your account, the charge corresponds to the May 1 – May 31, 2026 app billing cycle. The fact that the app was uninstalled on May 21 does not automatically remove a charge that had already been generated for that cycle.

As a Shopify app partner, we follow Shopify's billing process for third-party apps. You can also review Shopify's official guidance on app charges and billing cycles here:

https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges

I hope this helps clarify why the charge appeared on your bill. If you have any questions about the specific charge, please feel free to let us know and we’ll be happy to help.

Best regards,
Jade
Convercy Team

Dear CaRaUaNa Fashion store admin,

Thank you for sharing your feedback, and we’re sorry for any confusion during your experience with our app.

The app currently includes a free plan for basic usage, while additional features such as multiple languages and currencies require another plan.

We are continuously working on improving both the app experience and how feature information is presented, so merchants can better understand the available options before configuring the app further.

Your feedback is very valuable to us, and we hope to have the opportunity to provide you with a better experience moving forward.

Best regards,
Convercy Team

Hi there,

We are really sorry for the confusion and the trouble this caused you.

After reviewing your setup, we can confirm that our app is working correctly with your Shopify Markets configuration now. Since your store isn’t using Shopify Payments, all markets share the same base currency (INR).

- When your customers are browsing from India and select a target currency in our switcher, our app converts prices based on the original INR amount.
- For customers from your other markets where you’ve applied a +345% price adjustment, our app automatically reads and converts the prices after your adjustment, not the original INR values.

For example, this is the INR and USD price when checking from the USA, which already includes your +345% price increase.

Please check again on your end after clearing your browser cache, it’s possible that another app is interfering, or your VPN isn’t working correctly from the US.

If you still notice any issues, please don’t hesitate to reach out. We’d be more than happy to take a closer look and make sure everything works perfectly on your store.

Best regards,
CVC Team