CVC ‑ Multi Currency Converter
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Support does not answer back.
Dear Esamy store admin,
We sincerely apologize for the inconvenience and frustration you experienced regarding our support response.
After checking your account, we noticed that no support ticket or request was received from your side. Because of this, our team was unfortunately unable to respond or assist you in a timely manner.
Could you please try reinstalling the app and then share the issue details with us again? Once we receive your concern, we will gladly investigate the matter and assist you as quickly as possible.
Thank you for your patience and understanding. We appreciate your feedback and look forward to helping resolve the issue.
Best regards,
Convercy Support Team
It was really helpful to sort out my issue.
Thanks much Adam.
They charged me twice, the mess was left after we uninstalled the app, no contact from support
Hi ElGranero Typewriter.Company store admin,
This is Jade from the Convercy team. I hope you’re doing well.
I’d like to clarify the app charge you asked about.
According to the billing information on your account, the app billing period was May 1, 2026 – May 31, 2026, and the app was uninstalled on May 21, 2026, which was during that billing period.
Shopify explains that recurring app charges are billed according to the app's own 30-day billing cycle. Uninstalling a paid app stops future recurring charges, but you may still be charged for the current billing cycle.
Therefore, based on the billing period shown on your account, the charge corresponds to the May 1 – May 31, 2026 app billing cycle. The fact that the app was uninstalled on May 21 does not automatically remove a charge that had already been generated for that cycle.
As a Shopify app partner, we follow Shopify's billing process for third-party apps. You can also review Shopify's official guidance on app charges and billing cycles here:
https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges
I hope this helps clarify why the charge appeared on your bill. If you have any questions about the specific charge, please feel free to let us know and we’ll be happy to help.
Best regards,
Jade
Convercy Team
above all free apps for currency conversion this is the best as its fast & reliable compared to others
It is one of the Apps which is best in what it says. The only downback is it is only allowing 1 Additional Currencies. Apart from this this app is pretty good and useful.
Set up is good, but they say app is free on app store when it has a premium plan hidden
we installed the app now, it seems to work fine. Simple installation. We hope to be able to enter at least one other translation language
Fantastic app, easy to set up and does a job that you can't do on native Shopify settings. Well worth the money.
this app is not free you still need to pay they are not honest with there service. Only l trial is allowed
Thank you for your understanding and for taking the time to share your feedback with us.
We appreciate your patience and want to reiterate that our app is free to download and use.
Feel free to contact us anytime, and we'll be more than happy to help.
Meu teste gratuito de 7 dias, nao funcionou corretamente, a geolocalizacao não entrou.
Perdi o tempo de cancelar a cobrança, e mesmo pagando não entrou a geolocalização.
Conversor de moeda no Brasil, BRL não esta funcionando corretamente.
Se conseguirem corrigir o problema, e se o retorno do suporte pagando for mais rapido, ao longo do uso talvez melhore a nota.
Dear i-animals store admin,
We sincerely apologize for the inconvenience you experienced with the app.
We checked our support system and could not find any ticket or report related to this issue. Because of that, unfortunately, we were not able to assist you in a timely manner.
We understand your concerns regarding the geolocation feature and the BRL currency converter not working correctly during your trial and after payment. Your experience is important to us, and we would like to help resolve this as quickly as possible.
Could you please try reinstalling the app and then test the features again? This often helps refresh permissions and fix configuration-related issues. After reinstalling, please let us know if the issue continues so our team can assist you further.
We truly appreciate your patience and your detailed feedback. We are continuously working to improve both the app performance and our support response time.
Best regards,
Convercy Support Team
