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We’re very sorry for the confusion and frustration this caused. During a recent migration to make CookieYes fully native to Shopify, a technical issue on our end caused incorrect billing emails to go out, these did not accurately reflect the subscription payments you had already made through Shopify.

We understand how concerning it must have been to receive an overdue payment notice with an already-expired deadline, followed shortly afterwards by another notification that the app had been uninstalled.

Our team has identified the issue and is working to ensure your CookieYes setup and existing settings are restored correctly.

As part of this same migration, all essential CookieYes features, including what previously required our paid Ultimate plan, are now available free for Shopify merchants going forward.

We sincerely apologise for the disruption and appreciate your patience while we get this resolved. We’ve also reached out to you directly to sort out the details.

Thank you for taking the time to leave this feedback, and we’re sorry for what happened.

While moving CookieYes fully into Shopify, in line with Shopify’s latest guidelines and to make essential features free for all our users, a technical issue affected a number of accounts and removed the existing app setup, including yours. This was not caused by anything on your end, and we take full responsibility for the disruption it caused after a year of you using CookieYes.

We’ve since reached out to you directly to explain what happened, confirm your consent records and banner configuration have been recovered, and help get everything fully restored on your store.

We’d love the chance to make this right, please do check your inbox for our message, or feel free to reach out to support@cookieyes.com directly.