Coupler.io: export&report data

Hi, thanks for taking the time to share this - and sorry for the frustration.

We looked into the issue: a glitch on our side meant you could keep using Coupler.io without an active trial on Shopify's end, but couldn't complete a subscription because of how Shopify billing was set up. We identified and fixed this on July 1, and extended your trial so you have time to subscribe once you're ready. Most importantly - your data flows stayed up and running the entire time, so nothing was lost.

We'd also love to understand more - both on the "fragile links between flows, sources, and destinations" issue (specific examples of which flow, source, destination, and what happened would help a lot) and on when you felt support wasn't reachable. Feel free to share details at contact@coupler.io.

We appreciate you staying with us.

Hi there,

We are sorry to hear that this issue happened and understand your frustration. We would like to clarify that the billing process for Coupler.io Shopify app is tied to Shopify's billing logic. In situations where a payment is missed, Shopify freezes the store until the bill is settled. Please feel free to check more here: https://community.shopify.com/c/payments-shipping-and/frozen-account/td-p/2566405#:~:text=If%20you%20missed%20paying%20your,settle%20your%20bill%20with%20Shopify.

In your case, it appears you installed and started the subscription for Coupler.io Shopify app on April 3rd. The trial period was ending 14 days later, on April 17th. It looks like the trial wasn't canceled before it ended, and the subscription was only canceled on May 15th. As a result, Shopify froze your account due to the unpaid amount, which is an automated process by Shopify.
We apologize for any inconvenience this has caused you. However, we would like to highlight that the billing procedures are in line with Shopify's policies, and they are designed to ensure the smooth functioning of all integrated apps.

We have taken the needed measures on our end to ensure your subscription with us is canceled and there is no longer due payment.
We would recommend reaching out to Shopify's support team for further assistance in resolving any matters related to your Shopify store. Please feel free to contact us if you require any additional support or information regarding our app.

Thank you for your understanding.