Courses Plus
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The customer service isn't great. I paid $199 a month for almost a year and tried to downgrade to the $79 membership this month. After reaching out to the support team TWO times, I was finally responded to & told it's impossible for me to downgrade without paying $199 and then an additional $79 for the new membership all in the same month. I am cancelling this month due to me being forced to pay for 2 subscriptions. Hopefully you guys make downgrading more feasible in the future for your users.
Hi,
We’re sorry to hear about your experience, and we understand why being charged for two subscriptions in the same month would be frustrating.
We’d like to clarify that our support team cannot simply override Shopify’s subscription billing rules or manually combine two subscription charges. When changing plans, the billing behavior is determined by Shopify’s billing system and the timing of the plan change.
That said, we understand that this was not a good experience, especially after you had to contact our support team twice before receiving a response. We’re sorry about the delay and the frustration it caused.
We appreciate that you were a customer for almost a year, and your feedback about making downgrades more straightforward is completely fair. We’ll take this feedback into consideration as we continue improving the app and our support process.
If you’re still open to it, please reach out to us so we can review your specific billing history and see whether there is anything we can do to help with your situation.
I used to sell my online courses through other applications, and overall, I can say they worked fine. However, after installing Courses Plus, I am pleasantly surprised by many things. Firstly, this app has a very intuitive and user-friendly interface. In addition, well-prepared tutorials are available right from the start! Besides, a lot of additional information can be found on the official YouTube channel run by the company. Additionally, I must admit that even if something goes not entirely as it should during the configuration, you can easily request support using a simple form, and the company's employees, who seem to be available 24 hours a day, respond and help lightning-fast. I checked it myself. Writing a support query around 9 in the evening, I received a response with full instructions on what steps to take to solve my problem in literally 7 minutes. I am confident that they will quickly resolve any issue. No support in the previous apps I used worked as fast and effectively. Seriously! So, summarizing everything, I believe this is the best course management app I have tested. It is simple and intuitive for both course owners and participants. There is an extensive tutorial base, and the support works rapidly. Nothing more is needed! It was definitely worth investing in this tool to not worry about technical matters and focus on delivering valuable content to customers :)
Thanks a lot for the review!
Super plate-forme est super facile pour importer les vidéos !
Petit bémol pour l'importation de fichier zip, en espérant que ce sera dans une prochaine update !
Merci bcp pour le feedback!
Let me go ahead and say, if you are planning to host online courses, LOOK NO FURTHER.
I have personally invested time and energy in trying the following common course platforms: Kajabi, Teachable, Thinkific and Passion.io
None of these apps even compares to our satisfaction with the Courses Plus App. This is the first time that we have every feature that we need to host onlne courses that stand out from our competitors.
The student interface is BY FAR the best on both desktop and mobile. And the backend is streamlined and easy to use as well.
If you are serious about your online store, then using Courses Plus through Shopify is absolutely the way to go. And the customer support, has been absolutely phenomenal. You can really tell that the developers care about their product and their customers.
Thank you so much Architechpro for providing a course platform that we stand behind and look forward to using your products as we continue to expand!
Thanks a lot and all the best with your project!
The support for this courses app is unparalleled, and the continuous effort invested in significant features is outstanding. We had the opportunity to work closely with the developers for a few functions that were important to our course management, and everything they did was excellent. Oleksandr and his team are great to work with and we highly recommend the Courses Plus app!
Thanks a lot on behalf of our team!
I don't know what is better. App by itself or amazing customer support. They answering faster than angry wife, but with point and facts! :D
I installed every single app for courses on Shopify app store, but those apps can't even be called apps.
Here's the price it a bit higher, but if you need to compare with other apps of this type, this is ultra affordable. Worth every single cent.
Other apps will charge you FOR NOTHING. Customer support "We well reach you back in a few hrs"...
This is BIG TIME problem solver.
P.S I'm not paid to say this, I'm paying them to use app, no worries
Thank you very much for your review!
Happy that you've liked Courses Plus app and greetings from our Support Team!
Pour tout ce qui recherche une app pour réaliser des cours ou tout autre chose à partager sur l'univers du web. Alors ne cherchez plus car je vous conseille vivement cette magnifique est dynamique, humaine, rapide même le dimanche et surtout dans une compétence absolue.
For anyone looking for an app to create lessons or anything else to share on the web. So look no further because I strongly recommend this magnificent is dynamic, human, fast even on Sundays and above all in absolute competence.
Alain de awance.fr
Merci beaucoup pour votre avis! Et bonne chance avec le projet!
Thanks a lot for this review and all the best of luck with your project.
The app was easy to use and has most of the features that I needed.
Most importantly, the support was fantastic.
Just like any app - I experienced a few small issues as I launched the site but they were addressed with expediency and professionalism.
Huge thanks to their team for their dedication and quick responses.
We're happy we were able to set it up for your needs.
Don't hesitate to contact us in case you need any help and good luck with your project!
This is the second time we use this App on our store. On the first one we already made a couple hundred of sales and we had no problem at all on the technical part. Quizzes and custom certificates where our requirements and this works like a charm. Whatever Question we had it was answered quickly, even on weekends. I will definitely use it again and highly recommend it to others. Thanks a lot to the whole team.
Thank you very much and great to know you're happy with our app!
Thank you for being our loyal customer!
Cosores plus é um excelente app!
Comecei a usá-lo agora e já estou amando.
Sem contar com o atendimento do suporte — excelente!
A equipe é muito atenciosa com os clientes.
Parabéns! Super recomendo para quem quer trabalhar com infoprodutos.