Cozy Image Gallery

This app was good when it worked, but recent issues have made it unusable. First, images have been down for several weeks now. Support originally said it would be fixed within 24 hours. That was weeks ago, and now they don’t respond to emails at all.

On top of that, there was an SSL certificate problem that caused our shop to appear “unsafe” to customers. That should have been a simple fix, but it dragged on for days without resolution or even a proactive update. The result has been catastrophic for my business: lost sales, lost leads, and hours of wasted work building on this platform.

App works fine, crteated gallerys are beatiful, support was quick and helpful. (It is just not really what I was looking for, so I deinstalled it).

The app is no more working. We tried to contact support but it's impossible!!!

The app works fantastic. It was easy to install and to set up. Only the masonry design did not appear instantly - but we fixed it now...

Worked great for years. Suddenly no image galleries are visible, except on one computer where security certificates were set to always trust. Doesn't work on any other computer or smartphone, using several different browsers. Firefox gives security errors. App embed is on. Tried to contact customer support but the support page is broke and won't send messages. So, starting to look at other solutions built into the theme rather than a 3rd party app that kills us. Tried latest versions of Showtime and Pinnacle themes. Oddly the video galleries from dame developer still work, for now.

Sometimes the images will just go away, but other than that I really love having it to show photos of our customizations.

SSL Certificate expired a couple of weeks ago and there has been no communication from the developer. Do no use this app without an update. 9/9/2025

Wish I could go lower than 1 star. Used to be fine but crashed for all users and haven't responded to any customer support. If they haven't gone out of business, they should. Gave them two weeks to get this fixed and eventually moved to a better replacement (Robin Pro I think it's called.. hope that can help someone else in the same situation). This is the first time I've ever had an app just stop working when it was live with no explanation. After years of paying. Shopify needs to take this app and all of this companies apps down immediately.

App will not load. Contacted hourly no reply. Better that we write our own code and move one from this. So frustrating.

What was okay is now worse than useless as it left a hole in our website that we did not know existed for weeks. Really bad for our customers and our business alike. Will be replacing this ASAP.