CJdropshipping: Much Faster

Working with my private agent Tim has been a wonderful experience! He’s gone above and beyond to help me sort out multiple‑order & sourcing issues. Great Dropshipping App with reliable customer service, I’m really satisfied.

Hello,
I am really happy with the work CJ is doing; the agents are attentive and very optimistic, and above all, they are warm and friendly. It was a bit of a struggle at first—sometimes there’s a wait after making a request—but they always manage to handle things with tact and enthusiasm! I really enjoy working and collaborating with them; I hope they keep helping out and stay ready for action every time! Wishing them all the best!

We've been working with CJdropshipping for 5 years now, and our agent Enid Dong has been fantastic to work with. She's quick to respond, proactive about flagging issues before they become problems, and always finds solutions for tricky order situations (address issues, resends, tracking delays). Communication is smooth and professional, and it's clear she genuinely cares about getting things right for our customers. Highly recommend working with her if you're setting up your CJ account. Thanks Enid!

Interface is confusing and not at all user friendly. Cannot access customer support when I'm locked out of my account. Products are constantly out of stock. Requires a great deal of time and effort to fulfill an order

CJdropshipping offers a wide range of products and useful fulfillment tools, and the Shopify integration is generally convenient. Customer support is responsive and helpful when issues are reported. However, there have been some problems with incorrect or incomplete shipments, which can create extra work when resolving customer orders. Overall, it is a useful dropshipping platform, but fulfillment accuracy and quality control could be improved.

I had a very pathetic experience using CJ Dropshipping as my fulfilment partner.

My customer orders has been stuck in transit for over a month with no delivery, despite the tracking showing that it arrived at the destination airport weeks ago. Throughout this period, my customer repeatedly contacted me asking for updates

What frustrated me the most was not just the shipping delay—it was the lack of ownership from CJ. Every follow-up resulted in generic responses such as "we've urged the logistics team" or "please wait patiently." There was no concrete investigation, no estimated resolution, and no proactive communication.

As the store owner, I had to:

Apologise to my customer multiple times.
Spend hours following up with CJ support.
Eventually issue a full refund out of my own pocket because the customer lost confidence in receiving the order.

International shipping can sometimes be delayed—I understand that. But suppliers are judged by how they handle those delays. In this case, there was very little accountability, poor communication, and no practical solution offered.

For businesses that value customer satisfaction and reliable fulfilment, this experience has been extremely costly, both financially and in terms of brand reputation.

I would not recommend CJ as a dropshipping partner.

"My experience with CJ Dropshipping has been positive, mainly thanks to my rep, who has been proactive and genuinely helpful — often going further to solve issues than the individual suppliers themselves. It's reassuring to have someone on the platform actually pushing things forward. The catalog is wide and the Shopify sync makes daily operations easy."

Absolutely terrible customer service and follow up. Their lack of professionalism almost put my stores reputation at risk. They didn’t even have the courtesy to inform me of a supplier delay in advance and after chasing them for several days, they confirmed my shipment wasn’t despatched after a week. Don’t waste your time with these guys, I have them two stars for the other orders they’ve delivered within 10 working days. They are also the most expensive compared to other agents.

Coming from 7 years on DSER and trying cj its been a great upgrade and they offer a better over services and being in ecom for 10 years - i will make the switch to CJ Droppshipping its a big move but i know when i see something that really works and has my interests first. One of the best features of CJ is the pay for product searching - my time is best spent on the business not aimless trying to find supplier for hours and get the best deal possible -my sourcing agent Elara has found all my products as requested with in 24 hours and the best price. Also the Ai integration works flawlessly. drop shipping has come along way and im glad i found CJ Dropshipping

Puedo decir que esta App es perfecta, aunque a veces tiene un poco de fallos, pero el atención al cliente es excelente, siempre son educados, siempre resuelve los problemas, siempre trata de hacer lo mejor posible y eso se nota.

Lo mejor es que esta app es perfecto para las tiendas que acaba de comenzar, ya que es totalmente gratis usarlo, solo cobra si vendes.