CJdropshipping: Much Faster

Thank you, Box Chen, for your patience and excellent help — 5 stars for your customer support!

CJ always has someone available and ready to assist. The support team is consistently friendly, quick to respond, and helpful. Everything was very straightforward, and I had a great experience!

Leah Cheng helped me to solve an issue fast, usualy the respond time is great and it was this time aswell. Note that this is just a review of that a spesific issue

I got in touch with the supporter Stewie Zhang, he has helped me a lot on the way to optimizing my business, including finding the best products, price negotiation, delivery. The customer service is top notch. Many thanks!

I’ve had a very good experience with CJdropshipping. Young Yu has been very helpful, patient and professional, and helped me find the information I needed. Great support and quick communication. Thank you, Young Yu!

I am very happy with the support I have received from CJdropshipping, especially from my personal agent, Enid Dong.
Enid is incredibly kind, professional, patient, and always willing to help. She has supported me with my Shopify store, shipping methods, tracking numbers, and order management.
She takes the time to explain everything clearly and always tries to find the best solutions for my business.
As a growing e-commerce business owner, having someone as dedicated and supportive as Enid means a lot to me.
Thank you so much, Enid Dong, for your outstanding support, kindness, and dedication. I truly appreciate everything you do!
Highly recommended!

1-Star Review — Extremely Disappointed with CJ Dropshipping

As a small business owner just getting started, I really wanted CJ Dropshipping to be a reliable partner, but unfortunately, my experience has been extremely disappointing.

Shipping times are far too slow. If the current shipping time is considered an improvement from what it used to be, that is honestly concerning. Slow shipping can seriously hurt a small business, especially when customers expect reasonable delivery times.

The U.S. warehouse option for clothing is also misleading. Products may show an option to ship from a U.S. warehouse when you're listing them, but the U.S. warehouse does not necessarily carry the same product. This makes the option feel almost useless when you're trying to provide customers with faster shipping.

Even ordering samples has been unnecessarily slow. As a new business owner, I need to be able to test products, inspect quality, create content, and make informed decisions without waiting an unreasonable amount of time.

The biggest issue is that a dropshipping supplier is supposed to help a small business grow—not create additional obstacles that can damage the customer experience and the business's reputation. Long shipping times, limited U.S. inventory, and slow sample delivery can be especially damaging to a business that is just starting out.

Because of this experience, I will be looking for another dropshipping service. I cannot build my business around a supplier that cannot consistently support the shipping and product needs of my customers.

I would strongly encourage other small business owners to do their research and carefully test CJ Dropshipping before committing to them. What may seem like a convenient option initially can become a serious problem once you're trying to actually run and grow your business.

Small businesses cannot afford to have their reputation damaged by unreliable fulfillment.

Rain HUANG, a CATASTROPHIC cjdropshipping agent who completely ruined my experience.

She’s incredibly cold and cruel, for a simple answer to a question, she’s capable of making me wait a full week while treating me like crap. For a week, I’ve been asking for nothing more than a product return rate, but she refuses to answer me and tells me to do her job for her, even though I have no information about the total weight, possible shipping methods, or the options available to me!!

When you agree on a rate with her and confirm it, she comes back with rate increases of up to 30% without any mercy, and when you explain that this isn’t normal, she talks down to you and pressures you to accept the offer.

She openly talks about wanting to get rid of her tasks as quickly as possible and stop dealing with me, even though I’ve only reached out to her twice in a year!!

The only way to get her to do her job is to tell her you’re going to leave a bad review and expose this. It’s outrageous.

If I could give less than one star, I would.

Rain HUANG is the worst agent on the cjdropshipping platform, there’s a high chance you’ll be assigned her as your agent. When you ask her to switch agents, she drags her feet and doesn't go through with the change either !

A horrible experience, I’ve never seen anything like it.

Remember this name: Rain HUANG

Five-Star Experience with CJ Dropshipping and Agent Emilly!

I’ve been working with CJ Dropshipping to build my brand, and the support from my agent, Emilly, has been outstanding. She went above and beyond to verify my custom packaging settings, ensured my test order was manually inspected at the warehouse, and resolved every query quickly and efficiently.

The fulfillment speed and dedicated service make CJ the best partner for scaling an e-commerce business. Huge thanks to Emilly and the entire CJ team for their dedication and professionalism!

I’ve had a great experience with CJ so far. The platform interface is extremely straightforward, well organized, and easy to use.

A special thanks to Cisco Fu, my personal agent, who has been actively helping me with everything since day one and has always been responsive and supportive. I’ve also had an excellent experience with Elara Liu from customer service, who has been very helpful and attentive whenever I’ve needed assistance.

Great platform and great support team. Highly recommended!

Soya and CJ have been amazing for me as I've moved into pre-purchasing inventory. All the questions and additional specs I asked for from potential suppliers they were able to get for me as well as great pricing and MOQs too.