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Hello SleeveChief Team,

I hope you're doing well.

Thank you for taking the time to share your feedback on our app and support experience.

We're sorry to hear that your experience with our support team and chatbot hasn't met your expectations. We understand how frustrating it can be when you're looking for assistance and don't feel you're getting the help you need. We'd appreciate the opportunity to look into your concerns further and make things right.

We'd like to clarify that we responded to your concerns on the same day we received your emails on both occasions. Our replies were sent to your email address, support@sleevechief.de, but unfortunately, we haven't received a response from you. As a result, we haven't been able to confirm whether our replies addressed your concerns or whether you still need assistance.

It's possible that our responses may have been filtered into your spam or junk folder, so we'd kindly ask you to check there as well.

Regardless, we want you to know that we're more than happy to help. If you're experiencing any issues with the app or need assistance with the setup, we'd be glad to work with you to ensure everything is configured correctly and works the way you want it to. Your experience matters to us, and we'd welcome the opportunity to provide the support you were expecting.

You can reply directly to our emails or reach us anytime at support@codeblackbelt.com. Our team is available via email and live chat, and we'd be happy to explore the best way to assist you.

We hope to hear from you and have another opportunity to turn your experience around.

Best regards,
Code Black Belts Support Team