Infinite Options

We were looking for a solution to allow our customers to add customization to their apparel purchases. After having issues with another app that would not work properly, we tried Infinite Options and it worked perfectly for what we needed. The setup was easy, the help and support was fast! The only improvement that I would like to see is the method at which the app charges price upgrades for options. In order to add a price upgrade, you must create an item with the upgrade title (cost, title) and then link that newly created product to the item that you want to add it to. If they had a function to simply add an additional cost instead of having to create a new item I would have rated the app at 5 Stars. Don't avoid the app due to the monthly fee. We have made the low fee back in one add-on sale. It's worth the money if you need to add options to your products.

This is an amazing app! I had been searching all over to try and find a solution that would allow my customers too choose options for a custom gift set and was amazed to discover that this app did everything I needed and more, and that it was FREE! When I first installed it, I was on a standard Shopify theme, and there was no code to mess around with because it integrated perfectly. However, I changed to a new theme from a third party developer with code that seems to be a bit different than most Shopify themes, and when I couldn't quite get everything working right so that the options would show up on the cart page, I signed up for the White Glove Service to have it all installed by the Infinite Options team. By the end of that same day, it was all done perfectly - well worth the $20 to have this app properly installed, especially since there are no monthly fees to use it.

I kind of feel like this app is hampered by some limitations that are placed on it by Shopify, and as a result, it was not for me, but the team was helpful. Using the option that automatically added a second item to the cart made my orders and shipstation invoices messy, which increased packing errors and confused customers (customers can add a kind of product option that adds a second item to the cart, but they can remove the second item from the cart and the primary product still shows the product option). Hard to explain, but you'll recognize it when you see it. They made some changes to my cart to clean up what customers were seeing, but I advise you not to have anyone modify any of your themes without backing up first. I had so many apps modifying my themes, that I ultimately just started over with a new theme. Is this app to blame? Partly. But mostly it's Shopify's own limitations.

Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems.

What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.

With this app I was able to create various types of fields for my products which integrated perfectly. When visually one of the fields didn't look aesthetically pleasing, one of their representatives, Jordan, made it match with my shopify theme better. he fixed it the same day I emailed them.

You can have the fields be optional to fill in or mandatory. The fields can be multiple-choice, fill in the blank or a checkbox. For example:
– When a customer orders a phone session with me, they must choose which method for me to contact them (Skype, Zoom or by phone).
– I created another field so they must enter their phone number as backup in case the Internet is down.
– Optionally, they can enter information they want me to know in advance of our session.
– They must check that they agree to the terms of service.

Getting all this information upfront is much more efficient than trying to get it later by emailing the customer.

I use Infinite Options to help capture extra data on certain listings. I had looked at a few other options and found this app to be the best. It is extremely helpful for our custom product listings. Before using Infinite Options, I'd need to contact the customer to get the customization details. That could sometimes add days or weeks to the process.

Now I can create multiple required fields (text box, drop down with a fixed list of color choices, and a text area) on the listing. The customer is prompted if the fields aren't filled out when they add the item to the cart. It's really streamlined my custom orders! And the rules for the fields make it so I only need to set them up once, and they are automatically added to new custom listings based on tags! Nice!

Set up was very painless - one line of code to add - and they had a guide specific to my theme (Debut) so I was very confident I was doing it right.

Highly recommended!

Complete and free, I am obliged to give 5 stars for this work! In addition, it is possible to change the price according to the customization of the product, which not all others do. It's simple and easy.
However, if the content were paying, I would give a mistake: the visual is a little coarse and lacks elegance. And in the basket, the product titles have coding (letters, numbers) which is a pity.

Nouvel avis : je suis sur 5 étoiles et ravie car mon probleme de codage a été réparé en quelques heures ! Quelle rapidité !
Best ever !

Français : Complet et gratuit, je suis obligée de mettre 5 étoiles pour ce travail ! En plus, il est possible de changer le prix selon la personnalisation du produit, ce que ne font pas tous les autres. C'est vraiment simple et facile.
Cependant, si le contenu était payant, je donnerais une faute : le visuel est un peu grossier et manque d'élégance. Et dans le panier, les titres des produits ont du codage (des lettres, des chiffres) c'est dommage.

Yes we would use it again, and recommend it to friends. There are only a few things that would be really useful, if you guys yourself could make the fields txt be changed by the, bold, size, italic and underline and a different colour for the text.I got told that there's no way to explicitly change code on our end or your end. However you an add some CSS styling to your CSS files. But all this was rather confusing, and we wish that you could get make the changes for us. Also with the Date Picker when a feature becomes available to limit available dates for selection, eg. dates in the pasted. Could you please add this to our app.

Also had a few complaints that the three new fields were not showing up quickly enough from an ipad. Got to told you can try adding this code snippet to your store to make your options load up faster: http://docs.theshoppad.com/article/109-load-infinite-options-faster
But not to sure if this got added or not? If you could please look into all these issues that would be great thank. Justine Laurenson 021 203 1260

***I did find the app was a little glitchy when I was trying to set up options on Safari, but I switched to Firefox just while I was getting things set up and then it worked like a charm.***

I've been using Shopify for years and have never had a good solution for how our customers can communicate their product choices when they purchase one of our bundle packages. Up until now, we've had to rely on customers leaving us a note at checkout, but about 75% of the time they instead send us hysterical emails that there is no place to leave a note.

WELL, this morning I found the Infinite Options app. What a game changer! The instructions for install were absolutely crystal clear, even for a programming fool such as myself. I've successfully installed the app on our current theme as well as on a new theme we're still customizing, and I've gotten product options up and running for two bundle packs. They look great on the product page, they look great in the cart, and I have never been prouder of myself for my computer programmer fakery. I was so elated with the app that I ended up sending ShopPad a love letter. I can't believe this app is free.

To Whoever gives Matt a raise,

He deserves it, $80,000/yr. The end!!! Oh wait, you probably want to know what he did huh. Well first, I closed out and opened the chat so many times that if a ding happened to let him know that a chat started, his ears is still ringing. He was probably annoyed but he was very courteous about it. He never typed in capital letters as if he was screaming at me lol. Okay so anyway, Me and Matt made a deal that I would tell nobody about. So I hope whoever is giving Matt a raise your name is nobody, cause if so then I didn't break our agreement. Matt went ahead and installed the code for me and set up my custom options for my product for FREE!! Okay I paid $20 but Matt didn't get it so essentially he did it for FREE!! Now he is doing everybody else's at a salary increased by 80 and 3 zeros (that's 80,000 for the people in the back) In all seriousness though, I was in the middle of training my in person clients while trying to setup my online responsibilities and reading code and doing all that just wasn't at my top things to do so I really appreciate Matt taking care of it for me. So thank you guys for doing what you do!!

P.S. Give Matt a raise :)