IO: Infinite Product Options
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The app installs easily and is easy to navigate through. I had some changes I wanted made and used their AI assistant and it worked amazingly well. Truly one of the best type of those experiences I have had. What I wanted was fixed, but a day later a person reached out, said they reviewed my conversation with the bot, and continued to make some suggestions and improvements. Highly recommend!
We love hearing that the AI assistant delivered and that the team followed up with even more improvements. Thanks for the recommendation!
I had to contact support because I am not the best at computer stuff and they fully implemented everything I needed in under 5 minutes. Great customer service! I already received one purchase with the new set up and the customer decided on the upsell option so overall a great product!
Under 5 minutes and already seeing upsells, love that! So glad the team could help get everything set up. Thanks for the rating!
Your support was not able to solve the issue, even after a week and despite clear instructions.
I coded the solution myself in half an hour and got everything working.
The app itself is worth 3 stars, but the poor support lowers my review to 1 star.
We're sorry to hear the support experience missed the mark here. We'd love another shot at making it right if you ever run into anything down the road.
This app is excellent and very helpful for adding product options to my Shopify store. It is easy to use and works really well for custom products. The support team is also amazing — they are responsive, professional, and very helpful whenever I need assistance. Highly recommended!
We're so glad Infinite Options is working well for your custom products! Our support team loves hearing this!
Support was great they got in a figured everything out for me - 1 star as im fairly technical and i needed help but so far so good
I had a great experience getting Infinite Options installed on a new theme. My installer helped me troubleshoot a few things, and she was incredibly helpful, patient, and quick.
Thank you so much for sharing this! We're so glad your installer was able to troubleshoot things quickly and make the whole process feel smooth, patience and speed go a long way, especially with a new theme install. We'll be sure to pass along your kind words to her. Thanks again for choosing Infinite Options and for taking the time to leave this review! 🙌
why did you change the layout? It is way more complicated
Thanks for taking the time to leave this review. I want to make sure you're still able to get full use out of Infinite Options, so we've reached out to you by email to learn more about what's not working with the new layout. Your input genuinely shapes what we build next, and I'm hoping we can find a solution together. Appreciate your patience while we figure this out.
Excellent customer service. Worked to solve my problem and went apove and beyond what most companies do. Thank you!
Thanks so much for the kind words! We're thrilled our team could go above and beyond to get your issue sorted, that's exactly the kind of support experience we aim to deliver every time. We really appreciate you taking the time to share this and for being a valued part of our community. 🙌
Big thanks for superb patience and explaining to a newbie trying to fix the issues with the website I paid someone to build :)
We're so glad our team could help walk you through everything, patiently and clearly, especially with a site someone else built. Thanks for your patience and for giving us the chance to help. Welcome to the club, you're not a newbie for long once you start tinkering! 😊
Was confusing as I was not seeing how it would look in the product page first so I did not know if I was liking the set up or if I wanted to change anything.
Thanks for the feedback. Reach out to our support team and we'll walk you through it!
