Infinite Options

App has crashed and needs to be fixed ASAP. Please communicate timeline for fix so that we can work with our customers

5 years ago I posted a 1 star review. Since then the app has gone from bad to great and we are now very happy with it. Also the support is great and acts fast on any issues

Though initially helpful, the staff have become pretty unresponsive for real issues (outside of installation). We have had a bunch of issues with customer orders being able to checkout without having paying for their add-on items. And what can we do as a business? We can't really blame the customer for this, since it is our website. We are just out that money, which is frustrating. We are shopping around for another app, and until they figure out these issues, I wouldn't sign up for this app again.

Dishonest company, sending out false emails to fill out the survey in exchange for one of their free apps for a year.
They fail to mention you actually get entered into a competition which they did not state in original email

All the fields have suddenly disappeared. Please support and inform us.
Customers don't complete their order without this custom fields. That crash cost me lots of money!

no ability to alter price based on options. Largely useless app....

• DO NOT INSTALL •

I spent 2 days writing all the complicated conditions for this app. Shouldn't have bothered. What they don't tell you before you do all this work is this;

When a user selects the amount of your product he wants, let's say 4, then he selects an option specified in this apps conditions, it automatically adds 4 of those also. So if a user buys 4 of the main product he has to buy 4 of whatever add on he selects through this app. AND THERE IS NO WAY AROUND IT!!!! So, I contacted support and wait for this....this is their response....

"I understand that this is a frustrating situation, especially after working on these options for so long, but there's not much we can do in this immediate moment or even communicate this specific issue to users. As mentioned, I'll be sure to let our team know about this and see if we can get it added for a future update."

Hang on, did I just hear that right?

"...there's not much we can do in this immediate moment or even communicate this specific issue to users."

So, the app is broken and they claim there is no way to tell users that it is broken before they install and spend days configuring it!

So, I told the support person I would screenshot that response and use it in this review. Here was his response;

"I don't think you can add screenshots to reviews'

So a broken app and a flippant support team. DONT INSTALL

Práctica, fácil de usar y muy versátil.

ok

Easy to use, works perfectly.