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Has been installed for a year. We have tried to get it to work every month. Has never sent one email out....ever.
I've been using the Trustindex ‑ Google Reviews app for my Shopify website, www.patoys.in, to collect reviews for my Google Business profile, and it has some definite positives, but there are a couple of areas where it falls short.
On the positive side, the installation process is indeed super easy. I had it up and running without any trouble, which is a big plus for someone like me who's not very tech-savvy. Navigating the app online has been a breeze, and it's user-friendly.
I also appreciate that the app has led to a good email open rate from my customers. It's helped me gather valuable reviews, which is essential for building trust and credibility online.
However, there's one significant drawback I've noticed, and it's something the app developer mentioned too. While the app is primarily designed for Google Reviews, it promises to collect reviews automatically on Facebook and Yelp. Unfortunately, I haven't been able to find the settings for this feature. It's disappointing that this functionality is not as seamless as I had hoped for.
In conclusion, Trustindex is a great app for collecting Google Reviews with its easy installation and user-friendly interface. It has positively impacted my online reputation. However, the promised automatic review collection on Facebook and Yelp seems to be lacking or unclear in its implementation. If these additional features are important to you, it might be worth considering other options.
Hi,
Thanks for your feedback! The Facebook and Yelp links can be connected as well on the page where you added Google. You'll see an add URL under the first connection, where you can select "custom" and add your other URLs.
Feel free to write us, if you need further assistance,
Trustindex Team
That's not free as advertised-they don't allow to test even speed of website after installing their app and
ask for money on a second day again and again...I've emailed them with a request to test speed more, then they turned off all the widgets and asked for payment. But I managed to test the speed and performance on 5 places - everywhere my site slowed down dramatically due to their scripts...
Deleted as scammers. Uri, PonomaSteel.com
Hi,
This app is for collecting reviews on Shopify. You're referring to our website, where displaying reviews in widgets is available as well. On our website the widgets update and display reviews automatically with a paid subscrition. These are 2 separate services. This app is completely free to use.
Feel free to write us, if you need further assistance,
Trustindex
I tried this app and had problems with receiving the emails. Contacted tech support (the only way is via email). I did not receive any response. After waiting 2 days I uninstalled app.
Hi Sheepscot River Pottery,
We apologize for the inconvenience!
The issue is solved now!
Feel free to write us, if you need any assistance,
Trustindex
App not working, When clicking on Setup invitations blank screen appears with no setup option. If the app being discontinued?
Dear Beruru Pvt Ltd,
Thank you for your feedback.
The app did not work due to Thursday's app update.
The error has since been corrected.
We hope you will also be satisfied with our app.
Best regards, Tom
התקנה מאוד קלה, נחזיק אצבעות שיעבוד כמו שהובטח.
אם כן נחזור לעדכן פה שזה עובד או משפיע ולא מרגיז את הלקוחות
חזרתי לעדכן שזה עובד מעולה, מצליח לאסוף ביקורות מהלקוחות, משהו שאף פעם לא ממש דאגתי שזה יקרה ועכשיו יש מי שעוזר לי לאסוף ביקורות לעסק.
תודה רבה
Thank you for the positive review :)
Gabor
Very fast and easy to setup!! I love this app it definitely helps my store a lot. I will recommend this app to another store owner.
Thank you for the positive review. We are very happy that our plugin could help you a lot.
Gabor
Says reviews are submitted but i dont see them on google.
I dont know if it takes a while to update or what it may be, hope to get a response form support.
Hi,
The app can track the click-through from the email. We can’t measure whether someone who clicks on the star in the email, actually leaves a review on that platform or not.
Feel free to write us, if you need further assistance,
Trustindex
Excellent
love these products , i think they are amazing and Matt is great to talk too , great prices for whats on offer , ill definitely be back again , A ++ HIGHLY RECOMMENDED
