主要圖片圖庫
由專家監督的 AI 原生顧客支援服務,確保客服單獲得解決而非推託。
Kim.cc 是一款專為 Shopify 品牌打造、由人工監督的 AI 原生服務。受過專業訓練的顧客體驗 (CX) 專家 Sentinel,會根據您過去的客服單來導入、訓練 AI 並為其進行品質保證 (QA),讓回覆聽起來像是由您的團隊親自撰寫,而非制式腳本。新回覆會從副駕駛模式開始,在顧客看到之前皆須經過人工審查;只有在準確度獲得證實後,我們才會啟用自動化。Sentinel 專家會對結果負責,確保客服單能確實解決,而不是被推託。您可以從單一收件匣集中處理電子郵件、線上洽談、Messenger 和 Instagram 的訊息,並在每個步驟中妥善維護您的品牌語氣。
- 適用於電子郵件、線上洽談、Messenger 和 Instagram 對話的統一收件匣
- 使用您過去的客服單來訓練 AI,而非通用的說明中心腳本
- 副駕駛模式:您的團隊可在顧客看到之前,先行審查 AI 的回覆內容
- 在每個管道和對話中,提供一致且符合品牌形象的回覆
- 我們會為您導入並進行調整;您的團隊無需負擔任何設定工作
含有自動翻譯的文字
語言
英文
這項應用程式尚未翻譯成繁體中文
定價
選擇最適合您業務的方案。
Free Helpdesk
免費安裝
終身免費的 Helpdesk。
功能
- - 無席位上限
- - 電子郵件、線上洽談、簡訊、社群通訊
- - 免費的說明中心
- - 以每張客服單 0.7 美元的價格為顧客解決問題
含有自動翻譯的文字
所有費用均以 USD 計價。
Kim.cc has been a fantastic addition to our customer support workflow. The software is incredibly easy to use—even for someone like us, who isn't super tech-savvy. Setting it up with Shopify was seamless, and the interface is straightforward and intuitive. What sets Kim.cc apart is that it’s truly free—no hidden costs, no gimmicks, just an honest, helpful solution. The AI assistant has been a lifesaver, drafting replies and saving us hours of manual work. It's perfect for quickly responding to customer inquiries and keeping everything organized.
If you're looking for a AI powered free helpdesk solution, Kim.cc is the way to go. Highly recommended!
Excellent app and amazing customer service
Kim: Customer Support HelpDesk has been a total game-changer for our brand. As a women’s clothing company, we receive a wide range of customer inquiries daily—everything from fit and style advice to order updates. Kim has made managing these interactions incredibly efficient and straightforward.
The platform’s ticketing system keeps everything organized, ensuring no question or request slips through the cracks. We especially love the ability to personalize responses while maintaining consistency in tone and quality. The automation features are a lifesaver, allowing us to focus on building meaningful connections with our customers instead of getting bogged down by repetitive tasks.
Since implementing Kim, we’ve seen faster response times, happier customers, and even a boost in repeat business. It’s not just a tool—it’s become a vital part of our customer experience strategy.
If your brand is looking for a smarter way to handle customer support, I can’t recommend Kim: Customer Support HelpDesk enough. It’s the perfect balance of efficiency and personalization!
支援服務
App 支援由 KIMCC INC 提供。
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