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Worst app and customer service tbh.
CHARGED ME FOR 24 MONTHS WITHOUT ME KNOWING. We literally never used your useless app and charged us for 24 months. Such a lovely environment I suppose.
This merchant is attempting to coerce our team for a full 24-month app refund because they "never used the app." We offered a partial refund as a courtesy, and they declined.
Unfortunately not working for me. I keep asking specific questions and the responses are not very helpful and it takes many hours to get a reply. Shopify recommneded this app to me, but I cannot recommend beause it did not solve and did not do what I needed it to.
Es tut uns sehr leid zu hören, dass Customer Fields nicht das erreicht hat, was Sie sich erhofft haben.
Unser Support-Team hat sich Ihre Einrichtung genau angesehen, um zu sehen, wie wir Ihnen dabei helfen können. Wir verstehen, dass CSV-Importe mit Dutzenden von benutzerdefinierten Datenspalten in Shopify sehr kompliziert werden können.
Auch wenn Sie die App deinstalliert haben, wünschen wir Ihnen alles Gute dabei, Ihre Kundendaten formatiert und reibungslos in Ihrer neuen Einrichtung zum Laufen zu bringen!
overpriced. outdated UI. stuck with it since we have customers using it.
EDIT: More updates....less usability. wish I had done my homework first. $30 a month for a $.10 app
Thank you for leaving this honest review. We're sorry you aren't getting the value you expected from our app. We'd love to hear your specific pain points and what you were desiring to get out of Customer Fields. Please reach out to our support, we'd love to know more 😊
App is glitchy, have to close out and restart often.
We're so sorry you're experiencing this issue. Our support team reached out to you and we'd love to work on this with you. We take every issue seriously and thank you for alerting us to your problem.
This is awful ... We can't validate accounts like we used to do. The view is not as clear as before. Please do an update ASAP
This issue has been resolved! Thanks for bringing it to our attention. Please reach out to support if you encounter any other issues.
extremely clunky, not user friendly
We're sorry to hear that this was your experience. Our Customer Success team has already reached out and we're curious to hear if there's anything we can do differently on our end.
We'd love the chance to change your mind 😊
No one is here to help.
the supporting time 8am-4pm is bull shit.
I paid, but lots of my customers got stuck when they submitted a form, no matter using mobile nor desktop.
What a joke this app
We are so sorry we missed you.
We are a small team working US office hours, and it looks like your initial support request was made on Sunday at 1pm. Thank you for being patient with us, and it looks like our support team is actively working on your support ticket.
Again, thank you for reaching out and giving us the chance to prove that we really do support every app we create.
I signed up for a free trial, didn't utilise the app so canceled & uninstalled the app from my shopify store.
However I was charged & invoiced for the app & cannot seem to locate anyone to obtain a refund.
Thank you Katie for taking the time to reach out to support and it was our pleasure to process your refund for you 😊
We take each bit of feedback seriously, and if you no longer consider this to be a one star experience, would you be willing to update your review? We hope you have a great day ☀️
Thank you for leaving this review. We'd love to know how improve our app, especially since you've been using Customer Fields for two years. We also appreciate the fact that you reached out to our Customer Success team, and they're still ready to assist you when you have the opportunity to reply to our last message. We're here whenever you need us.
