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We have really pushed this app to the max to test its capabilities and it now an important part of our workflow on a daily basis. Any problems we have had were all errors with setup on our part. The support team have been extremely helpful in fixing and explaining the issue so we understand the platform more.
I am a beginner with Data Feed Watch; since before I was working with a marketing agency whom was doing all the updates from Shopify store with a personalized tool.
Now, Marvin Flores, global account manager from DFW has supported us to begin set-up on DFW in order to make things work properly in Merchant Center & Adwords campaigns.
Hi!
Thank you for sharing your experience as a beginner with DataFeedWatch. We're delighted to have you on board, and we appreciate your feedback.
Our aim is to make managing your product feeds a seamless experience, and we're here to ensure things work properly for your Merchant Center and AdWords campaigns.
If you have more questions, need further assistance, or want to explore additional ways to optimize your feeds and campaigns, please don't hesitate to reach out.
~Milosz / DataFeedWatch
They CS team is super fast and helpful!!! I had a question related with how the information communicate with GMC and they gave me an answer in 2 mins. I recommend it!
Hello, thank you very much for your review :) We're more than happy to help, don't hesitate to reach out to our Customer Support anytime you need!
~Ewa/ DataFeedWatch
Es una herramienta útil y ha simplificado mucho el tedioso proceso de subida de datos de productos a diferentes marketplaces. El equipo de soporte es amable y competente. Sería fantástico que intentasen colaborar también con Zalando y otros mercados.
Buenas! Muchísimas gracias por su reseña! En DataFeedWatch intentamos constantemente aumentar nuestra oferta de mercados online. Permanezcan atent@s a nuestras novedades! Un saludo :)
~Ewa/DataFeedWatch
Wonderful app to manage all feeds and add all kind of different rules. It has connection with many channels and the configuration is quite easy. Also, their support team is excellent. They help you with everything you need really quick!
Totally recommend it.
Hi! Many thanks for your great review! We’re happy to hear that our tool helps you improve your experience with data feeds. Contact our support anytime you need our help!
~Milosz / DataFeedWatch
Actualmente utilizamos esta aplicación para la gestión y optimización de catálogos en las diferentes plataformas con las que trabajamos (Google, Facebook/Instagram, Bing, Tik Tok, etc). La interfaz es muy sencilla y también las posibilidades que ofrece, ajustándose a las necesidades de nuestro negocio. El sistema de soporte ha sido muy positivo, el responsable nos ha ayudado en todo el proceso, acompañándonos en la implementación de los catálogos hasta dejarlos totalmente optimizados, mostrando siempre disponibilidad y rapidez en la respuesta.
Hola! Muchísimas gracias por tu reseña! No dudes en ponerse en contacto con nosotros cada vez que necesites ayuda, tanto con la optimización como con la gestión de tus feed de datos ;)
~Ewa/DataFeedWatch
I start setting up everything, and only after a while, they tell me Italian is not a supported language to use with AI features, which basically means an overpriced product feed uploader. Better use Simprosys
Hello there,
Thank you for taking the time to share your feedback, and we’re sorry to hear that the lack of AI in Italian has negatively affected your experience with our platform.
We understand how important it is to have a comprehensive and personalized user experience, and we greatly appreciate you bringing this need to our attention. On our website, we do have the information about the available languages (English, Polish, and German) but thanks to your feedback, we’ll make sure that the information is more visible.
Additionally, we are working on developing AI in Italian and plan to add it to our offering in the near future. We are constantly working to improve and expand the functionality of our feed platform, and the introduction of new languages is among our priorities.
Best regards,
Kasia/ DataFeedWatch
Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states
"96% percent of users get better results and higher ROI after an onboarding call
Book a FREE onboarding call
During the onboarding we will
Set up your product feed and
improve your ROI
Discuss how to improve the
conversion rates for your campaigns
Optimize your product feed to
improve the quality of the listings
Show you the best use cases from
companies like yours"
This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke
.
I do not feel like a valued customer so far! Not sure if I will keep this app.
Hello Tracy,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations.
There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused.
Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression.
We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at support@datafeedwatch.com, and we’ll prioritize your session.
Best regards, Kasia/DataFeedWatch
Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.
The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.
