Avis (341)
Affiner
-
Par note
Excellent support from the team each time, using both email and the chat! Maria responded in seconds, with the exact answers to my problem, methods to implement the solutions with screenshots guidance etc. Very helpful, and saved me hours of trouble seeking and trials and errors! Highly recommended! And of course, the app IS powerful and really does the job in setting your feeds!
We sincerely appreciate your positive feedback and are thrilled to hear about your excellent experience with our Support Team, especially Maria. Providing top-notch assistance for your shopping feed needs is our priority, and we're glad that we could help you efficiently.
If you ever have more questions or require further assistance, please don't hesitate to reach out. Your recommendation is greatly appreciated, and we're here to continue offering you the best support and solutions.
Thank you for choosing our app and recognizing the efforts of our Support Team.
~Milosz / DataFeedWatch
We have really pushed this app to the max to test its capabilities and it now an important part of our workflow on a daily basis. Any problems we have had were all errors with setup on our part. The support team have been extremely helpful in fixing and explaining the issue so we understand the platform more.
Merci Casper :) qui m'a bien aidé ... je recommande DFW
Impressive support from Ivan to help us correct the feed. The platform is easy to work with, and the support gets a well-deserved 10/10 !
Hi,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you found our support, especially from Ivan, to be impressive in helping you correct the feed.
We appreciate your feedback and are here to help.
~Milosz / DataFeedWatch
4 stars for the tool, one more star for the team ! Datafeed is a great product and DFW team always is available to help
Happy Monday! Thank you very much for your nice words. Don’t hesitate to reach out to us whenever you need!
I start setting up everything, and only after a while, they tell me Italian is not a supported language to use with AI features, which basically means an overpriced product feed uploader. Better use Simprosys
Hello there,
Thank you for taking the time to share your feedback, and we’re sorry to hear that the lack of AI in Italian has negatively affected your experience with our platform.
We understand how important it is to have a comprehensive and personalized user experience, and we greatly appreciate you bringing this need to our attention. On our website, we do have the information about the available languages (English, Polish, and German) but thanks to your feedback, we’ll make sure that the information is more visible.
Additionally, we are working on developing AI in Italian and plan to add it to our offering in the near future. We are constantly working to improve and expand the functionality of our feed platform, and the introduction of new languages is among our priorities.
Best regards,
Kasia/ DataFeedWatch
Onboarding is terrible. I had a meeting scheduled for yesterday and it was canceled due to the onboarder's "schedule change" . Then today I had my call, it was very rushed. All he wanted to was get off the phone. He only connected google merchant center and that was it. In the shopify dashboard it states
"96% percent of users get better results and higher ROI after an onboarding call
Book a FREE onboarding call
During the onboarding we will
Set up your product feed and
improve your ROI
Discuss how to improve the
conversion rates for your campaigns
Optimize your product feed to
improve the quality of the listings
Show you the best use cases from
companies like yours"
This did not happen on my call. I contacted support and they just gave me the run around and wanted me to pay $99 for setup. What a joke
.
I do not feel like a valued customer so far! Not sure if I will keep this app.
Hello Tracy,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your onboarding experience didn’t meet your expectations.
There was indeed a last-minute rescheduling issue that might have caused a disruption - something we try very hard to avoid. We sincerely apologize for the inconvenience this caused.
Nonetheless, we understand that the session felt rushed to you, and we’re truly sorry if it gave that impression.
We’d really appreciate the opportunity to make this right. We’d be happy to schedule a complimentary extended onboarding session with one of our senior specialists. Please reach out to us directly at support@datafeedwatch.com, and we’ll prioritize your session.
Best regards, Kasia/DataFeedWatch
Powerful feed apps can have a steep learning curve, but DataFeedWatch has for us been intuitive to use even for marketers with limited technical understanding. Their team has also been responsive and very helpful whenever there's been an issue or we've had questions.
The product feed tool is easily configurable and relatively intuitive. This tool can help you to optimize your feed without having to spend a lot of time to make unwanted or unneeded changes to your store's data. The team provide excellent support to get you up and running very quickly.
Excellent and flexible feed, and support which is second to none. We have used this app for a while now and whenever I have an issue, or need support or advice, the team always go above and beyond to get it sorted.
