Avis (339)
Affiner
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Par note
Chris was super-duper patient and resolved my feed issue quickly!
Great experience with the support team. Casper answered my questions immediately and was a pleasure to deal with. 5 stars!
I uninstalled the app 2 months ago, and they keep charging my card! I don't see an option to stop it since it's no longer installed
Hi there,
We sincerely apologize for the delay in processing your refund.
While we strive to address all requests as quickly as possible, your refund was processed two days after your request. Unfortunately, the timing coincided with the holiday period, which caused a slight delay.
We understand your concern regarding the charge after uninstalling the app, and we agree that this situation should not have happened. This must have been frustrating and we regret that your review was posted before we could complete the refund process.
Thank you for sharing your feedback with us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Jamie / DataFeedWatch Team
This is by far the best app that is friendly with merchant centre especially if you have multiple currencies. Casper was really helpful and he helped us configure our shopping feed
Casper has been the easiest support I’ve worked with — highly efficient and incredibly quick to provide solutions. They were a huge help in setting up various technical rules across multiple feeds. :)
Hello there,
Thank you so much for taking the time to leave us a review! We're happy to hear about your experience. We'll be sure to pass your kind words on to Casper.
Best regards,
Jamie / DataFeedWatch Team
Casper was quick to help with a solution to a new mapped field for the team! Best and Quickest feed support team I've worked with as a partner in 10 years of ecommerce business
Joan helped me massively in setting up various technical rules in many different feeds. 5* help, thanks mate.
I'm totally new to product feeds and customer service is always on hand to help when I run into issues or things I don't understand. Ivan was particularly helpful :)
Excellent support service! Huge thanks to Chris for the high-quality and fast assistance. I really appreciate it!
Love the support, they are always very helpful
