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I just started the trial today. Still setting up all the configurations but very impressed with the customer support so far!
Hi! Welcome to join the group of our users! We are glad that you have chosen DataFeedWatch as your data feed management solution, and that you’re having a good experience. Don’t hesitate to reach out to Customer Support if you have any issues! We’ll be happy to help.
~Ewa/ DataFeedWatch
We use this for ALL of our sites to feed Google shopping and other marketing channels requiring feed. Works great and easy to use!
JemJem.com
Really happy with the customer service - they reply to me instantly and always make any changes I need to ensure the feeds work correctly. Thank you :)
Thank you so much Susanne for your great rating! We are always happy to help!
~Ewa/ DataFeedWatch
This app does everything we need it to do and more, special mention to the team on the end of chat, no issue hasnt been resolved within minutes, even to actually doing the changes in the feed for us. Excellent
This service is amazing...data feeds are such a complex topic and Marvin helped me get started moving from one platform to Shopify. Onboarding was great! I look forward to updating all our feeds for social stores next.
Hello! Thank you very much for your review! We agree, managing data feeds is a very complex process. But with the help of the right tool, you can do the magic yourself. Also, anytime you need help, don't hesitate to reach out :)
Ewa/DataFeedWatch
This app is exactly what we needed to work with our dropshipping partners. The feed was created in minutes, and customer support is one of the best I've worked with so far. Even now I can't believe how good the application is. I recommend it!
I had a tricky problem where I needed to compare dates to see if a product was a pre-order, backorder, in stock or out of stock. Marvin F went away, created a custom solution for me and called me back within an hour to solve the problem. I have tried 3 other data feed systems, and Data Feed Watch is the first that has been able to solve this problem.
Hi! Thanks for your feedback. Classic Marvin- he always does his best whenever our customers need help!
Remember, if you have more questions regarding your data feeds or need support with feed management, reach out to us!
~Ewa/DataFeedWatch
This app is critical to organizing and linking your products correctly. The customer service team is incredibly helpful. They guided me through the set-up and within 1 hour, I was up and running with the correct product names, IDs, descriptions, etc. Because a lot of coding was done on the website, this was a pain point but Data Feed Watch was and is the solution!
Hi,
Thank you for your great review and rating! We are so happy you love DataFeedWatch. And our pleasure to support you!
If you need further help, feel free to contact us anytime.
Best,
Milosz
I expected more by DataFeedWatch because although they provide the Skroutz channel, they failed to customize the feed so to meet Skroutz's requirements.
I also was charged (probably by Shopify) a month of subscription while I unistalled the app on time during the trial period. The DataFeedWatch's support helped me and I got my refund. The whole experience though of trying to get back my money, was really long and difficult. This was because initially DataFeedWatch didn't agree with the actual uninstallation date. They told me that the uninstall took place on later time, after trial expiration, which was not the case, as the Shopify team proved. Secondly, although the refund was released, I had no feedback on this, either by Shopify or DataFeedWatch.
We had a steep learning curve with this one and support was needed to help us learn the capability of this app, which proved better than expected once we figured it out. The re-mapping capability, for instance, has been critical to get our Facebook and Shareasale affiliate feeds properly set up.
