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After months of trying to build our own shipping rate solution for remote Canadian orders, we finally found Zapiet and it worked like a charm. It took a couple days of troubleshooting, but the AI tools and customer service reps were very helpful and we built the right setup. I am not super tech-savvy but I'm pretty determined to make things work, so that combined with Zapiet's help, enabled us to find the perfect solution.
asked for support 3 weeks ago asking for help with it mischarging postage. Was informed it was correct as that is how shopify do it, rather than trouble shoot my issue. For us to discover today we have lost 19 orders worth of shipping. I will edit my review if they rectify but not holding my breath as the support requested 3 weeks ago was not given and even they did not realise!
Hi Carley,
I am very sorry for the frustration and financial loss this caused. Having reviewed your case personally, I agree that your rate setup should have been investigated further when you first contacted us. The advice you received was incorrect, and I apologise that it took three weeks to identify the solution.
My team have now ensured your store is using the correct rates mode, so free shipping is calculated from the total after discounts. I have also contacted you directly to address what happened and make this right.
I have addressed this internally, and our support guidance is being updated to prevent this from happening again.
Kind regards,
Sam - Head of Support
Absolutely outstanding customer service! Genesis was incredibly patient, kind, and helpful throughout the entire process. We tried many different ways together to resolve my issue, and Genesis never gave up or made me feel rushed. She took the time to explore different solutions and genuinely cared about helping me find a resolution. I truly appreciate the time, effort, and dedication Genesis put into assisting me.
This is the best customer service experience I have ever had! Thank you so much!
The team took the time to configure the plugin for me. Works perfectly thanks so much.
Joe, the human I talked to, was excellent.
Great - just may take some time to talk to an agent - but all good once you have.
Jessica was able to successfully set up my checkout process with ease and complete professionalism within half an hour! across all three Zapiet apps
Their customer service is wonderful. Jessica in particular.
Really happy with this app. Does exactly what it says - setting up delivery rates by postcode is straightforward and it just works. Saved us a lot of time compared to what we were doing before.
Customer support has been great too, fast responses and actually helpful rather than just pointing you to a FAQ page.
Would recommend to any Shopify store that needs a simple, reliable solution for managing delivery zones.
Hi Nick,
Thank you so much for taking time to leave such a lovely review.
It is awesome to hear that Rates by Zipcode has helped the store streamline and save some time!
We are always here if you need any assistance in the future,
Best wishes,
Kitty
Jessica was great, she was able to help me with my website.
