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Allan was great; the tech issues are the only reason it's not 5 stars. Despite the tech challenges, Allan consistently picked back up the conversation and helped me navigate the issues efficiently.
Hi! Thank you so much for the feedback. I’m glad I could help you navigate those hurdles efficiently. I truly appreciate your patience while we worked through the tech challenges to get your shipping rates by zip code running smoothly.
We are constantly improving our app's performance to ensure a 5-star experience for every merchant. If you need more help with your shipping zones or store setup, please don't hesitate to reach out!
Best,
Allan
Jessica was super helpful, thank you
Hi there,
I want to thank you for your very kind words and review!
It was really nice chatting with you and helping with our Zapiet - Rates by Zip Code app!!!
Please do not hesitate to reach back out if you have any questions or need any assistance.
Warm regards,
Jessica
Super, ultra efficace et une application qui fonctionne correctement
Thank you Nathan for taking the time to leave such a nice review!
If you have any other questions or need any further assistance with our Zapiet - Rates by Zip Code app, please do not hesitate to send a message.
Warm regards,
Rutvik
Rutvik was extremely helpful! Quickly identifying and resolving the issue with efficiency.
Thank you very much for your kind words, it's really much appreciated!
If you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Rutvik
Salaj es realmente la más profesional de todas las personas de ATC con las que he podido contactar. Simplemente magnifica y no paró hasta dejarlo todo listo.
Stephane genial¡¡
Hi Sofia and thank you for the wonderful review!
I'm glad we were able to cover all your questions regarding our app's product-specific preparation feature.
If you ever have any other questions or need a helping hand, don't hesitate to reach out!
-Stephane
Great app and the support team is quick to respond & assist!
Hello,
Thank you so much for leaving such an amazing review. I’m really happy I could help and provide the support you needed. Wishing you a Merry Christmas and all the very best!
Regards,
Rutvik.
Love working with the Zapiet team! Awesome to talk to humans who help and are knowledgeable about their product. The app works so well for our needs as a florist!
Hi Caroline,
Thank you so much for taking the time to leave such a kind review. It was a pleasure working with you.
I’m really happy to hear that our Zapiet - Rates by Zip Code app fits your florist needs and is helping things run smoothly, and that the support you received made a difference.
If anything comes up or you have questions down the road, feel free to reach out.
Warm regards,
Jessica
Very easy app to configure, got stuck but the online help is amazing - dealt with Rutvik and he went above and beyond!
Hey Lucia,
Thanks a bunch for trusting us; it truly means a lot! We’re really happy we could help you out. If you ever need anything down the road, don’t hesitate to reach out. We’re always here for you.
Best regards,
Rutvik
Nandita was very helpful when we experienced some issues with the app, very friendly with prompt responses.
Allan was wonderful and he was very attentive. He tried to accommodate our request and went above and beyond.
Hello Les,
Thank you so much for your lovely review, I'm always happy to be of assistance to our customers. If you need help, do not hesitate to get in touch with us.
All the best,
Allan
I had to go through the AI Chat-bot first which contradicted itself whilst try to assist, but eventually it saw sense and offered me a human to speak to.
'Nandita' was very helpful with my request. It was a simple one but the answer eluded me.
Thanks Nandita
Hello Barry,
Thank you so much for your lovely feedback! It was truly great chatting with you, and I’m really glad I could help you set up the rates.
If you ever need anything else or have further questions, please don't hesitate to reach out; I’m always happy to assist!
Warm regards,
Nandita
