Zapiet ‑ Tarifas Postales
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Dos días fallando en el administrador y no se pueden hacer las ediciones correspondientes en las tarifas de la tienda.
Hola chicos,
Lamentamos lo ocurrido con el acceso a nuestra app. Hemos tratado de ponernos en contacto para poder resolver esta situación lo mas pronto posible. Seria posible que desinstalen la app, para luego volver a instalarla y así determinar si ocurre lo mismo de nuevo por favor? Si vuelve a ocurrir lo mismo nuestro Senior Support nos podrá ayudar para poder resolver esto 🙏🏻
Estaremos en espera de su respuesta!
Muchas gracias.
María
Absolutely brilliant app and even better customer support. I had a tricky setup with multiple postcodes and delivery rules, and the support team guided me through everything step by step. They replied quickly, understood exactly what I needed, and even helped identify issues I didn’t realise were causing problems.
Everything is now working perfectly, and it’s saving me a huge amount of time and hassle. If you need precise postcode control and responsive support, this is the app to get. Highly recommended!
Thank you so much for taking the time to leave such a thoughtful review. I’m really happy to hear that the app is working perfectly for you now.
I know setting up multiple postcodes and delivery rules can be challenging, so I’m glad I was able to guide you through everything and help identify the issues causing the trouble. Knowing it’s now saving you time and hassle makes it all worthwhile.
If you ever need help in the future or want to make further adjustments, don’t hesitate to reach out. I truly appreciate the recommendation and your trust in our Zapiet – Rates by Zip Code!
Warm regards,
Sandy
This app does not work simply for subscription based website. I dealt with many of their support members and none of them were able to fix the issue. I do not recommend and still waiting for a refund...
Hi there,
I’m sorry to hear about your experience. Our Zapiet - Rates by Zip Code app is to generate different rates via zip codes both for local delivery & shipping and your subscription app would be to manage subscriptions.
I have reached out and would love a chance to review your case.
Looking forward to getting this resolved,
Jessica
Fantastic. Installed as I needed shipping rates for UK Highlands and Islands. Support helped me identify I needed to create shipping zones for UK Highlands and Islands AND a UK zone without these postcode prefixes. Checkout now defaults shipping zones and charges depending on address added.
Hi Dan,
Thank you so much for the 5-star rating! I greatly appreciate you! We're here for you if you have questions or need help with Rates by Zip Code. Happy I was able to help set up your zones and get everything ready. (:
Have a lovely week!
Warm regards,
Kristine
I have been using Zapiet and have reached out countless times because our customers are unable to complete their purchases. The issue is always with Zapiet. Despite setting our products to "continue selling when out of stock," the app prevents customers from selecting shipping options when an item is out of stock, even if the items have plenty of inventory in our shipping location. I can't understand, why would an online customer trying to place a delivery order not being able to get shipping options because one of my retail stores doesn't have inventory. MAKE IT MAKE SENSE. This frustrating problem has cost us sales and has not been resolved despite numerous attempts to get support. I hope they address this issue soon.
Hi,
I am sorry that you experienced frustrations using our app. It appears this review was intended for a different app, Zapiet - Pickup + Delivery, as our app Zapiet - Rates by Zip Code does not interact with inventory levels. As mentioned on the reply to your review on the Zapiet - Pickup + Delivery app, we have now implemented a fix for your inventory issue.
Best wishes,
Bogi
The app works beautifully for our landscape supply store that delivers dump truck loads to local customers. The customer service is absolutely stellar any time I have questions or need help reconfiguring anything. We've been using Zapiet Rates by Zip Code paired with Zapiet PickUp & Delivery for 4 years and I couldn't be happier!
Hello Jennifer,
Thank you for taking the time to leave us this review. I'm so happy to know that we have been able to support your business for so long ! Don't hesitate to reach back, if ever you need assistance.
All the best,
Sandy
For two years, Zapiet has flawlessly managed my Shopify store's deliveries. Their customer service is unmatched—quick and efficient. Jessica's assistance has been invaluable for streamlining operations. Highly recommend for reliability and excellent service!
Hi Stéphanie,
Thank you so very much for leaving such a lovely review for our Delivery Rates by Zip Code app
It was my pleasure helping you to streamline your operation and to make certain that the correct rates appear at checkout.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
A smart app that is consistent, logical to set up and works well with shopify features. A real game changer in managing and optimizing delivery revenue for our online floral store.
Great support team too, Betty was very responsive, attentive and helpful.
Hi Simon,
Thanks for the wonderful review!
We're always happy to help our merchants with improving or troubleshooting items, even if these sometimes points fall outside the scope of our own apps!
Rest assured we are committed to offer our merchants the best experience out there!
-Steph
Perfect app for customizing shipping rates by province or region. I had a few issues with getting it working, and the customer support was excellent in assisting me to see where I had gone wrong. Highly recommended.
Hi Greg,
Thanks for the great review! Your recommendation means a lot to us!
We're glad our app is working well for customizing shipping rates by province or region.
If you have any more questions or need further assistance, feel free to reach out.
Cheers,
Klaudia
App has become a lot more reliable over the past 2 years and support is super fast. Super impressed with all the improvements this team has made!
Thank you so much for your kind words and for taking the time to share your experience with our Delivery Rates by Zip Code app!
We’re thrilled to hear that you’ve noticed the improvements over the past two years and that our support team has been able to meet your expectations. Your feedback means the world to us, and it motivates us to keep improving and providing the best possible service.
If you have any other questions down the road, please do not hesitate to send us a message. We’re always here to help!
Thanks again for your support—it truly makes a difference.
Cheers,
Andy
