Zapiet ‑ Tariffe per CAP
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I have been using Zapiet and have reached out countless times because our customers are unable to complete their purchases. The issue is always with Zapiet. Despite setting our products to "continue selling when out of stock," the app prevents customers from selecting shipping options when an item is out of stock, even if the items have plenty of inventory in our shipping location. I can't understand, why would an online customer trying to place a delivery order not being able to get shipping options because one of my retail stores doesn't have inventory. MAKE IT MAKE SENSE. This frustrating problem has cost us sales and has not been resolved despite numerous attempts to get support. I hope they address this issue soon.
Hi,
I am sorry that you experienced frustrations using our app. It appears this review was intended for a different app, Zapiet - Pickup + Delivery, as our app Zapiet - Rates by Zip Code does not interact with inventory levels. As mentioned on the reply to your review on the Zapiet - Pickup + Delivery app, we have now implemented a fix for your inventory issue.
Best wishes,
Bogi
The app works beautifully for our landscape supply store that delivers dump truck loads to local customers. The customer service is absolutely stellar any time I have questions or need help reconfiguring anything. We've been using Zapiet Rates by Zip Code paired with Zapiet PickUp & Delivery for 4 years and I couldn't be happier!
Hello Jennifer,
Thank you for taking the time to leave us this review. I'm so happy to know that we have been able to support your business for so long ! Don't hesitate to reach back, if ever you need assistance.
All the best,
Sandy
For two years, Zapiet has flawlessly managed my Shopify store's deliveries. Their customer service is unmatched—quick and efficient. Jessica's assistance has been invaluable for streamlining operations. Highly recommend for reliability and excellent service!
Hi Stéphanie,
Thank you so very much for leaving such a lovely review for our Delivery Rates by Zip Code app
It was my pleasure helping you to streamline your operation and to make certain that the correct rates appear at checkout.
If you have any other questions or need any further assistance, please do not hesitate to send a message.
Warm regards,
Jessica
A smart app that is consistent, logical to set up and works well with shopify features. A real game changer in managing and optimizing delivery revenue for our online floral store.
Great support team too, Betty was very responsive, attentive and helpful.
Hi Simon,
Thanks for the wonderful review!
We're always happy to help our merchants with improving or troubleshooting items, even if these sometimes points fall outside the scope of our own apps!
Rest assured we are committed to offer our merchants the best experience out there!
-Steph
Perfect app for customizing shipping rates by province or region. I had a few issues with getting it working, and the customer support was excellent in assisting me to see where I had gone wrong. Highly recommended.
Hi Greg,
Thanks for the great review! Your recommendation means a lot to us!
We're glad our app is working well for customizing shipping rates by province or region.
If you have any more questions or need further assistance, feel free to reach out.
Cheers,
Klaudia
App has become a lot more reliable over the past 2 years and support is super fast. Super impressed with all the improvements this team has made!
Thank you so much for your kind words and for taking the time to share your experience with our Delivery Rates by Zip Code app!
We’re thrilled to hear that you’ve noticed the improvements over the past two years and that our support team has been able to meet your expectations. Your feedback means the world to us, and it motivates us to keep improving and providing the best possible service.
If you have any other questions down the road, please do not hesitate to send us a message. We’re always here to help!
Thanks again for your support—it truly makes a difference.
Cheers,
Andy
Jessica was amazing in trouble shooting my issues with online ordering (turns out I had put a max cart limit!). I use this app for my customers to select in store pick up or delivery along with their delivery by zip code app. they make it super easy for both my customers and us to navigate. Their customer service is top notch as well!
Thank you so much for your kind words, Amanda! I’m so glad we were able to get the issue with the cart limit sorted out. It’s wonderful to hear that Zapiet - Rates by Zip Code is making things easier for both you and your customers, and that our support has been helpful along the way. We truly appreciate you taking the time to share your experience!
As always...if you have any other questions down the road, please do not hesitate to send us a message.
Warm regards,
Jessica
Thank you Jessica for your help, and to Zapiet team in General, always responsive and helping us to solve any issues/ configurations.
Hi Angely,
Thank you so much for your kind words and for taking the time to leave a review, it really means a lot.
I’m really glad I could help, and it’s great to hear that you’ve had a positive experience with the team as well.
If you ever need anything further with Zapiet - Rates by Zip Code, please do not hesitate to reach out.
Warm regards,
Jessica
Betty was amazing. Super helpful and got me all set up with my products. Thanks a lot!
Hi Kevin!
Thank you so much for your wonderful review! I’m glad I could assist with setting up your rates. If you ever need any further help, feel free to reach out anytime.
Best regards
Betty
Works wonderfully! and great support. Had a minor issue I needed help with and my support rep, Salaj, was super helpful and speedy! fixed my issue within minutes and told me exactly what was wrong and how they fixed it.
Also had a support chat with Genesis that was super helpful!
Hi Katie,
Thank you so much for the wonderful review!
We are all so glad we could help you get those order settings sorted out. It was a pleasure chatting with you, and I’ll be sure to pass your kind words along to Salaj as well. He’ll be thrilled to hear your feedback.
We’re here whenever you need us. Happy selling!
Best regards,
Genesis (and the Zapiet Team)
