Zapiet ‑ Rates by Zip Code

We’re very sorry for the trouble this caused your store, especially during BFCM. An update we deployed unexpectedly caused a few stores to appear unsubscribed even though the subscription was active. We understand how disruptive it was and we take full responsibility.

The issue has since been resolved, and we’re closely monitoring affected stores. We’re also conducting a full post-mortem to ensure this doesn’t happen again.

If you’re open to it, we’d appreciate the chance to speak with you directly and make things right.

Hi Vanessa,

Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Zip Code app!

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,

Jessica

Hi,

Thanks for sharing your feedback - I was sorry to hear that you weren't satisfied. I checked our communications with you, and found you had some initial setup configuration issues.

We have support team members in your timezone, and would be happy to assign someone to guide you through the setup if you would like to give the app another go in future!

Best wishes,

Bogi
Assistant Support Manager - Zapiet

Bonjour !!

Merci beaucoup d'avoir pris le temps de laisser un commentaire !

J'ai eu le plaisir de vous aider à mettre en place les codes postaux et les tarifs pour votre application.

Pendant que je vous aidais, j'ai pu voir certains de vos meubles et je trouve qu'ils ont un très beau design, élégant et moderne. (:

J'espère que votre entreprise prospère, et n'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire.

Meilleures salutations, Manuel

Bonjour Victor,

Je vous remercie sincèrement pour votre recension !

I’m delighted to hear that our app is meeting your expectations and helping your business. Your positive feedback is a great motivator for us! Don't hesitate to contact us if you need any further assistance with the apps.

Bien cordialement,
Pavlo

Thank you! 😊 We truly appreciate your support and are always here to help with Rates by Zip Code! 🚀

Hi there!

I'm glad we were able to fix the issue, the details you provided helped me troubleshoot faster. Glad we could help get your rates set up in your store!

Thanks for believing in us! (:
Manuel

Hey Molly!

Thanks for taking the time to write a review!! It was my pleasure to help you set your delivery dates.

I hope you and your family have a great holiday season (:

Cheers!
Manuel & Sebastian

Muchas gracias por tu reseña, Tatiana. Ha sido un verdadero placer ayudarte con la configuración de Zapiet - Rates by Zip Code en tu tienda. Recuerda que estamos a tu disposición para cualquier cosa que necesites.

Hi there!

Thank you so much for your kind review! It was a pleasure helping you set up our Zapiet - Rates by Zip Code app. Please know we're always here and happy to assist you anytime you need.

Don't hesitate to reach out! 😊

Best regards
Betty