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Set up was talked through via Team Meet with the very helpful Joe. Managed to get it set up quickly and all my questions answered.
Dealt with Joe who assisted promptly with integration to Shopify store. Always there to assist and couldn't have done any more. Great service.
Hari is my guy. Incredible service and follow up. Even when I disappear with my workload he still always makes time to check on me and see if the business needs anything.
Great app makes the whole process much easier! DHL IT support also outstanding, always there to help and speak through any queries with little to no wait ! Can't thank Joel enough for all his help and on-going support :)
Simply amazing!! Wow
Joe was very very helpful, patient and quick. All issues were resolved so efficiently
I'm super grateful
Excellent service
Great support
Impossible to install. Errors at every juncture - no support email or link to reach out, just error pages that say simply ‘there’s been an error’.
Hi Pell Wall Perfumes. We’re sorry to hear about the trouble you faced installing the DHL Express Commerce (DEC) app and the errors you encountered. It seems you were possibly trying to set it up on a phone, which might have contributed to the issue – our team is looking into this. We see you reached out to our support email too, and our UK team has been following up with you directly. If you haven’t connected yet, please check your inbox (or spam) for their response, or feel free to email us again (DECCustomerSupport@dhl.com).
If you are still having issues with registering to DHL Express Commerce, please follow this link: https://dhlexpresscommerce.com/Account/DHLRegister.aspx and register with your existing DHL Account Number. You can then connect your store from inside the app, following the instructions on our support hub: https://support.dhlexpresscommerce.com/hc/en-gb/articles/360036286731-Set-up-Shopify-Integration. We’re here to get this sorted for you.
I have tried registering for the DHL account and never allows me to do it. Which means that the some customers inside Shopify are unable to register and there is never a solution to access support.
I have sent a couple of inquiries to acknowledge my emails and texts and have not hear from anybody. I think the communications go to a black whole.
It should be hard to get a response to give them business.
