Digital Downloads ‑ Fileflare
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This team and app is amazing! We needed some custom PDF stamping built out for our store, and not only was FileFlare accommodating, but Ian and his team were able to go through and build out a new portion of their app for us! This, to us, was the ultimate customer service experience. It is so refreshing to be able to speak to an actual human, and not a robot as well. Much, much appreciated to the entire team.
Building out the gift PDF setup for a mission like yours is exactly the kind of work we love saying yes to, and the "real human, not a robot" part means a lot. Anytime you need us, we're here to help!
Excellent customer support, the only app that meets my needs perfectly (high storange and bandwidth at a super affordable cost!)
Thanks for taking the time to leave this, Stratoware! Generous storage and bandwidth at a price that doesn't 'punish' you for growing is the goal over here, so glad to hear it feels that way too :)
me ha encantado gracias por existir
I used to use SendOwl to manage digital download delivery to my customers. Then they raised my monthly subscription by 15x with no warning.
That's when I found Fileflare. It's honestly a way better user experience than Sendowl and it's way less expensive. It has everything I need to deliver the downloads to my customers.
And the download pages integrate into my website better and look better than the Sendowl download pages. Would definitely recommend Fileflare
Really glad the download pages are integrating well on your site and that our pricing makes sense for your store! Pricing should be transparent and predictable :)
Ive been using Fileflare now for a number of years to upload and send out my digital products I sell on Shopify. The team are great at communication each time I need help and overall the platform works great. There have been a few hiccups now and then but they are quickly sorted out.
Each time I have a new idea on how to improve the experience the team always listens to my feedback. I highly recommend this app.
Feedback from stores like yours is how we know what to build next, so please keep sharing any pain points along the way! Thanks for the review :)
Brilliant app, it lets us do exactly what we need to with our PDFs, and the help we've had from them, even on a sunday has been amazing
We built Fileflare's PDF handling for exactly the kind of setup you're running, so it's great to hear it's doing the job for you. And being there when you needed us, Sunday included, is just how we like to work. If anything else ever comes up, we're always around!
Would love the option for a shareable download link for each asset.
Hey, cool! We're working on it :)
Reach out to support if you want to try it out once it's ready!
This is now an updated review, Ian at Fileflare gave me EXCELLENT customer service, fixed the issue I had and was so patient with my delayed email responses. He's a credit to the team, and I'd recommend the service.
We’ve been extremely happy with Fileflare. After dealing with the limitations and quirks of Shopify Digital Downloads, switching to Fileflare has been a huge improvement for both our team and our customers.
The setup is straightforward, file management is reliable, and—most importantly—the customer experience is _dramatically_ better. Files are easy to manage, updates are smooth, and we’ve seen far fewer support issues.
It feels like Fileflare was designed by people who actually understand software and digital product delivery workflows, not just generic digital goods to check off arbitrary bullet points.
Support has been responsive and helpful when we needed them. Their onboarding support was also stellar. They even followed up with us on feature requests.
Highly recommended. 5 stars. Would give six if I could.
Thank you - glad the onboarding and feature-request follow-ups landed well! And I'll pass the 6-stars feature request on to the Shopify dev-rel team.
Great app, even greater customer experience helping me with an custom feature.
