Digital Downloads ‑ Fileflare
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Went through my extensive order history and pulled in all my pre-existing digital orders I wanted to use it for, which was something my older Download app couldn't do and this saved me a ton of time.
Uptime is great, but support response when something does go wrong is even better. Nothing works all the time, but if support is responsive and fixes things quickly, that gives me long term confidence in the tool for my store.
Thanks for taking the time to share this review, Steve! Providing amazing support is something we care about a lot, so we're glad to hear that proves out in your experience :)
Works perfectly, Love that my customers can log in and download the files, without having to save links.
Glad to hear Fileflare makes your customer's experience with your digital downloads smooth and easy! Let us know if you need anything to make things even better :)
Haven't had any issues with file sharing and it's easy to use. Very happy with the app overall!
Glad Fileflare's been smooth for your file delivery. Easy and reliable is exactly what we're after :)
Great team at Fileflare, with a really responsive customer service department. The product works very well, and if there are any glitches, they get resolved quickly and we're always kept informed.
Thanks so much for reporting the issue you found last week - we're always happy for the opportunity to make Fileflare better. Reach out and let the support team know what we need to do better to get that 5th star :)
Great app, excellent service.
We're always here if anything comes up! Thanks again for taking the time to leave a review.
Great product, and tech support is stellar. I was able to get in touch with an actual human and get the answers I needed - very quickly - to complete setup. Then, when I needed an option added to the PDF Stamp feature (the primary use in my case for this app), the team responded and the feature had been added within about a week. It can be a real gamble sometimes choosing between apps. Very glad I went with FileFlare. Highly recommend to anyone that wants to protect their digital products!
It's great to hear the new PDF stamping feature is working well for you. We love hearing good ideas for new features, so don't hesitate to reach out if anything else comes up! Helping merchants protect their digital products is what we're here for :)
I have had a great experience with this app. It's easy to use and gives my customers access to their files. They overhauled the app about a year ago and it got much better. The team is really helpful and responsive. 5 stars
Thanks so much for the kind words! We're really glad the improvements we've been making have made a difference for you — and we're not done yet :)
Excellent app with truly outstanding support
FileFlare has been a great solution for our digital downloads. The delivery page is clean, secure, and user-friendly (especially with the video instructions we requested).
What really stands out is the support team. They've been extremely responsive and helpful twice now:
- Added the ability to embed videos directly in the delivery page editor when we asked.
- Performed a bulk edit on all our imported historical orders to restrict access and protect our version policy.
They're even working on a longer-term solution for per-order file snapshots. This level of support is rare and very much appreciated.
Highly recommend FileFlare, especially if you value a team that listens and acts.
Thank you for your review! We enjoyed working with you on the video embed feature for the delivery page. It's a great example of how customer feedback shapes the product, and we're glad it's working well for you. We've already recommended using it to a few more people since :)
my customers have not received anything
I can’t praise this app enough! It’s easy to use and very straightforward.
I love that I can manage a large library of digital products and the app handles it without slowing down.
My favorite feature is the option send updates to my customers when I make changes. It's a much needed feature in my case since version updates happen often.
Files are delivered instantly and, and I never had issues with customers not receiving their downloads.
The support has been fantastic. In the beginning, the team helped me import items from another app, and since then, over the past 2 years of using it, everything worked exactly as it should. I didn't need to contact support since.
Big thanks to the team for an amazing app that my business can't run without!
We love hearing that Fileflare has become an important part of running your business! It genuinely means a lot to the whole team. Thank you so much for taking the time to leave this review :)
