Digital Downloads ‑ Fileflare

Excellent support and a very useful app.
Fileflare has worked very well with my Shopify store, and the support has been outstanding. Ian has taken the time to understand my particular setup and what I’m trying to accomplish with both retail ebooks and institutional resources. He has answered my questions clearly, followed up with helpful information, and never pressured me to change settings before I was ready. Having knowledgeable support while building a more complicated digital-delivery workflow has been extremely valuable. Highly recommended.

I have been using Fileflare for over a year now and I really love how it works. I would certainly recommend this as the best app for digital downloads on Shopify. Also their support team is great. They listen to you and help you if you need customizations and it just works like a charm. You can also connect it to your own file hosting if you want or you can use theirs. Also their pricing is actually the best that I found on Shopify.

Excellent app and outstanding support

We've been using Fileflare for many years to deliver ebooks and audio files through our Shopify store and have been very happy with it.

Recently, we experienced an email deliverability issue, and the support from Ian was exceptional. He was responsive, transparent about the cause of the problem, kept us informed about the fix, and followed up afterward to make sure everything was working properly. He also took the time to discuss options for improving our email delivery in the future without trying to push us into a more expensive plan.

Fileflare has been a reliable solution for our digital downloads, and it's especially reassuring to know that there is such thoughtful and responsive support behind it.

Highly recommended.

I've been extremely happy with the support from Fileflare. Their customer service is outstanding. They respond quickly, provide personal support (no bots!), and you always communicate with the same person, which makes the whole experience so much easier.

What impressed me most is that they don't close your support request until you're completely satisfied and everything is working exactly as it should. They genuinely care about solving your problem instead of just giving a quick answer.

Highly recommended if you're looking for an app backed by a team that truly cares about its customers.

Have been using the app for 3 years. It's been amazing. The app is very well designed and the features are very useful. I can see the effort of the developers. Very good customer support.

I’ve been using File Flare for a while now, and it’s a brilliant app. The customer support is exceptional! It completely solved an issue I was having with buyers sharing my PDFs—the discrete customer stamp feature puts their details right on the file, which stopped sharing in its tracks. Highly recommended!

This app has a nice, clean interface, and the team behind it helped with our questions on setup and even added our product features to their requests, so we are so far happy with how it works!

Incredible customer service. (Especially if you want to switch services.)

I switched from Pendora because Pendora stopped sending emails without warning, leaving a huge backlog of unsent products... it was a disaster. Worse still because Pendora has no "export as CSV" function.

When I switched to Fileflare, the customer service team (Ian specifically) helped track down everyone who hadn't got their products, and email them (through Fileflare now) their exact orders. On the same day I switched.

Fileflare solved a very gigantic weeks-long headache. 5 stars.

Very easy to use app. Love that it is integrated with Shopify. The pricing is also very competitive. Service has been excellent. The only thing I wish was different is that you could send out update notices for a product not just for 1 attachment. I've used another file delivery system that was much more expensive and not integrated as nicely with Shopify. I would give this app 4.75 stars until they make it easier to update customers on product updates. (Note: it's possible that I don't fully understand how they recommend doing this so I'm open to being corrected!)

This is a great app to get pdf downloads out to customers efficiently. Highly recommended.