Uplinkly Digital Downloads

Outstanding support

I contacted Uplinkly today about an issue with Gmail trimming parts of the digital book delivery emails sent to customers from my Shopify store.

Michael responded incredibly quickly, investigated the problem and worked with me throughout the day to find a solution. What particularly impressed me was that he didn't simply offer generic advice — he actually created a customised email template for my store, made further adjustments as we tested it, and set it up so the wording changes automatically depending on whether a customer orders one digital book or several.

After testing different combinations, everything is now working exactly as I wanted, and the changes also appear to have solved the original Gmail issue.

The level of customer service was exceptional. Michael was friendly, patient and extremely responsive throughout, with replies arriving within minutes.

Uplinkly Digital Downloads was already a very useful app for delivering our digital books, but support like this makes a huge difference.

Highly recommended.

Been using uplinkly for several years now, in the beginning there were come bugs, but over the last 2 years i havent had any problems. Their customer service is really good, really fast, super easy how it syncs to Shopify.

Support Ticket broken. Just says No Connection. Does not support Shopify Collective

LOOK NO FURTHER! This is the app for fixing the digital download issues you have. Fabulous customer service. 50 reviews and they're all 5 stars. Nice job with this app

If there was 10 stars I would've given it. The app works like a charm and the Support is even better! Michael Thomas is always quick with a response and comes up with awesome suggestions on how to get the job done efficiently. Can't recommend this app enough, we pay the subscription with a smile. Keep up the great work!

Truly impressed with how the customer service was responsive, professional, yet friendly. They are going the extra mile to make sure the implementation and launch go well. I strongly recommend Uplinky to anyone wishing to sell digital products or digital variants of products.

We could not run our business without this great app. It allows our customers to download our digital products or view them online with built-in safe-guards to protect them. Plus, the developer of the app has been extremely responsive to our questions and has provided use with invaluable suggestions for running and growing our business.

Our entire business is based on digital downloads-- Uplinkly is the perfect solution for us. The price point is a perfect fit-- in terms of customer service, all questions on our setup were answered IMMEDIATELY-- they also came up with ideas for customer access beyond what is described and we have now leapfrogged over the competition. TEN STARS!

This is simply the best download app on shopify and I've pretty much tried or tested every single one of them. I'm selling PDFs and it provides everything I want, from file encryption to PDF stamping. I had a few problems with a security setting (acually an Adobe Acrobat reader bug) and Michael sorted it out very quickly. The support on this app is amazing. I can't recommend it enough if you want to sell PDFs with very good security against copying.

I like everything. A good application and it's good that you can increase or decrease the tariff plan depending on the quantity of goods and the place. It was difficult for me to find an application for my large volume. And this is completely fine. When I could not understand something, the responsive support service solved my questions and helped me find what I was looking for. I also liked the interface. There are many features that are not available in the standard application.