Recensies (67)
Verfijnen
-
Op beoordeling
Very helpful on setting up, they are very knowledgeable and have a person who specialized in each marketplace assigned to each integration. Did the initial set ups by phone, e-mail replies are always very quick. Set up 3 marketplaces to connect so far with Shopify, its incredible how easy it is sync our inventory and orders without worrying about oversells.
It’s wonderful to hear that you’ve had such a smooth experience with the setup! We’re glad our marketplace specialists could guide you through each integration and make the initial setup easy.
It’s especially great to know that connecting three marketplaces with Shopify has made syncing inventory and orders so much easier while giving you peace of mind about overselling.
We truly appreciate your trust and look forward to supporting you as you connect more marketplaces!
DisConnect has made syncing my Discogs inventory with Shopify simple and reliable. The setup was easy, and the support team is always quick to respond and resolve any questions. Highly recommended for anyone selling on Discogs and Shopify.
Thank you for your wonderful feedback!
We're delighted to hear that DisConnect has made syncing your Discogs inventory with Shopify simple and reliable. It's great to know the setup was easy and that our support team has been able to assist you promptly.
We truly appreciate your recommendation and trust in DisConnect!
Excellent app and, more importantly, excellent support. The team is always available, listens to feedback, and keeps improving the platform. It's been a great experience working with them, and we're excited to see the new features they have planned. Highly recommended.
Thank you so much for your kind words! We're truly delighted to hear that you've had such a positive experience with our platform and support team. Your recommendation means a great deal to us, and we sincerely appreciate your trust.
Commercium has been a great integration partner for us helping us streamline and automate out order management and operational workflow across all marketplaces and channels that we sell on. We have been able to reduce the manual workload , optimise and speed up our operations and processes using their technology. Also, the commercium team provides amazing and prompt customer support with dedicated whatsapp groups and helps us iron out any issues prompty with respect to integrations orders etc. They truly handhold D2C brands for integration and order syncing across channels. We are extremeley happy ith their product and service.
It's incredibly rewarding to hear about your experience, Riot! We're delighted that Commercium has helped streamline your order management, automate your workflows, and simplify operations across your marketplaces and sales channels. It's especially wonderful to know that our support team and dedicated WhatsApp assistance have made a positive difference throughout your integration journey. Your trust and kind words mean a great deal to us. Thank you for choosing Commercium, we truly appreciate your recommendation and look forward to continuing to support you.
This app is nowhere near ready for commercial release. At this stage we just connected eBay and Amazon with the plan to connect other marketplaces, but it never really worked as advertised from day 1. We have been using the app since February and at this point we no longer have the time or energy to continue reporting the problems, errors and glitches that have plagued the app since installation.
These included
1. The inability to sync inventory from correct warehouse locations, despite advertising it could. This had to be fixed on the run.
2. Ebay variations not displaying in correct order and overall poor handling of variation listings in ebay
3. Inability to adjust pricing in the app for foreign currency or different marketplaces
4. Listing plans not validating correctly costing us hundreds of dollars in excess ebay listing fees
5. Marketplace shipping policies not writing correctly into Shopify orders
6. Orders being allocated to incorrect warehouse locations
7. No ability to enable or disable which products get listed
8. Occasional inventory not syncing correctly resulting in overselling
9. Inability for users to refresh/resync listings without having to contact support
Over the months using this app, some of these problems were addressed, but it's mind boggling that nobody else had flagged these issues previously considering they claim to have 4000+ customers. They seem to advertise, and their "customer reviews" reflect that they are a competent and experienced app developer, but in reality, dealing with them has been shambolic. I was more like a beta test client, not a fully paid subscriber. I eventually had to cut my losses and quit.
Thank you for sharing your feedback. We're genuinely sorry that your experience did not meet your expectations.
During your onboarding, you did encounter a number of issues, and whenever they were brought to our attention, our team worked to investigate and resolve them as quickly as possible.
Commercium is a production-ready platform that is successfully used by many businesses to manage their marketplace operations. Some of the points mentioned in your review relate to configuration matters that we repeatedly offered to help resolve through live calls. Unfortunately, those invitations were declined. To make things easier, our team also created dedicated tutorial videos specifically for your account, but we were unable to continue working through those items together.
A few of the requests mentioned were not defects but custom functionality requested for your particular workflow. We agreed to build those enhancements and communicated realistic timelines. As with any enterprise software, customizations must be carefully developed and tested to ensure they do not adversely affect other customers using the platform.
For over five months, our team remained actively engaged in supporting your account and responding to your requests. We are always happy to help our customers and regularly go beyond standard support where we can.
We respect every customer's right to share their experience. However, we believe several statements in this review do not accurately reflect the circumstances or the support that was provided. If you are open to it, we would still welcome the opportunity to discuss any outstanding concerns and work toward a constructive resolution.
We wish you and your business all the very best.
Connecting was simple and easy...and, unlike other platforms, they have FANTASTIC LIVE PHONE SUPPORT!!! AAAAA++++ Thank you for all of your assistance!!!
Thank you for your enthusiastic feedback! We’re thrilled to hear that the setup was simple and that you’re enjoying our live phone support. Your appreciation means a lot to our team!
Great help in setting up our eBay store in the app. Mahima was fantastic.
Thank you for your kind feedback! We’re glad to hear that your eBay store setup went smoothly and that our team was able to provide great assistance.
We truly appreciate your trust and support!
Great experience with Commercium. The app is reliable and easy to use, and the team is very responsive and helpful whenever we need support. Overall, a smooth experience and highly recommended.
It’s wonderful to hear that you’ve had such a smooth experience with Commercium! We’re glad you find the app reliable and easy to use, and that our team has been responsive whenever you needed assistance. We truly appreciate your recommendation and kind words!
Update! If you leave a bad review, the management team will send you a threatening email, as if leaving a negative review violates their policy, which proves they actively manipulate their reviews. The level of aggression to get you to talk over the phone just to integrate their app is incredible, and honestly, it's not surprising. They repeatedly urge you to speak with a representative over the phone before attempting to resolve issues through chat support. Support is slow and seems designed to frustrate you, pushing you toward a call with them. Avoid this app; it feels like a call center nightmare.
Thank you for updating your review.
We respect every customer's right to leave honest feedback, whether positive or negative, and we have never asked customers to remove genuine reviews simply because they are unfavorable.
The reason we contacted you privately was because your review contained a specific factual allegation that our team repeatedly attempted to upsell you instead of providing support. After reviewing our communication records, we could not find evidence supporting that allegation. Our emails requested technical onboarding and configuration calls intended to help you complete your integration and resolve the issues you reported. At no point did we request a sales call or attempt to sell you additional services.
We therefore asked whether you could provide any communication supporting that claim or, if not, consider amending that specific statement. We believe it is reasonable for any business to seek correction of factual inaccuracies while fully respecting a customer's right to express their opinions and experiences.
Our support team remains committed to helping customers through both chat and scheduled technical calls. Many integration issues can be resolved more efficiently in a live session, which is why we often offer that option. Customers are never required to purchase additional services to receive technical support.
We remain disappointed that your experience did not meet your expectations and sincerely wish you and your business every success.
Fantastic experience working with the team. They are reliable, responsive and gave bespoke assistance on our integration with Macy's. We are very happy with the service. Thank you, and would recommend them to anybody.
Thank you for your wonderful feedback! We're delighted to hear that our team could provide reliable support and assistance with your Macy's integration. We truly appreciate your trust, recommendation, and kind words.
