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Very great team, very quick to reply and even if they don't have the solution to what you are trying to achieve, they are giving you advices on workarounds.
They are constantly evolving and make sure your needs are accounted in their future app updates.
Super quick and effective customer support!
Super helpful support team. They resolved our Dynamic Pricing issue quickly, implemented the fix for us free of charge, and even helped again when the issue returned after a theme rollback on our side. Fast, clear communication throughout and such a smooth process. Really appreciate all the help, highly recommend!
Great app. Great support Jaypee was great help setting up the app and understanding features. Highly recommend. Great app if want to do discount for products for EOFY but block further coupon codes whilst app turned on.
Customer service is the worst.
They send me text with childish content that doesn't seem like a businessman.
There is a high possibility that some problems will occur when installing the app.
Therefore, customer service is very important.
This app is not recommended.
If you encounter any problems and some errors occur, there is a high possibility that you will regret implementing the app.
We're sincerely sorry for the difficulties you encountered, especially with the integration with the Transcy app to help you with Japanese text and currency.
Your feedback is crucial, and we're dedicated to resolving compatibility issues. As suggested before, we're happy to extend your trial and collaborate on solutions. Your satisfaction means everything to us. Thank you for your understanding.
We’ve been using Discount Ninja for a while now and the experience has been excellent. The app is powerful, flexible, and truly enables complex promotion logic that other apps simply can’t handle. It integrates smoothly with our Shopify setup and has been a reliable solution for our high-volume campaigns.
I also want to highlight Jaypee from their support team - incredibly professional, knowledgeable, and consistently helpful. Every time we needed assistance, Jaypee provided fast, clear, and expert guidance that made a real difference. Outstanding customer service.
Highly recommended for any brand looking for advanced promotion capabilities and exceptional support.
Thank you so much for the amazing review! We’re thrilled to hear that Discount Ninja has been a strong fit for your high-volume setup, that’s exactly what we aim for.
And a huge shout-out from our side to Jaypee as well! We’re lucky to have him, and it means a lot to know his support made a difference for your team.
We truly appreciate you taking the time to share this!
This app I have been using a bit for a few months now and it so far is very good. What makes it stand out is the amazing customer support. With any app you install there is a steep learning curve and they make it very easy to intergrade it into your store and easily learn what you need to make it useful and successful
Thank you for sharing your experience! We’re glad to hear Discount Ninja has been serving you well these past months.
Promotion engines can indeed have a learning curve. Our team works hard to make that journey as smooth as possible, so your feedback really means a lot!
Was looking forward to using this app to apply automatic discounts and have the discounts displayed on the product and collection pages but you need to do a ton of coding in order for that to happen and they offer this service for free but it takes 5 days or more and they dont teach you how to do it yourself. Nobody has 5 days to wait, other then that the app is decent.
Thank you for sharing your feedback. I’d like to clarify two points:
Our free setup service typically takes less than 24 hours to complete. We mention “up to 3 weekdays” in our documentation to set realistic expectations during peak times or for more complex themes, but in practice, most setups are completed much faster.
For merchants who prefer to handle the setup themselves, the app includes direct links to step-by-step instructions on our support portal.
We’re glad to hear you found the app itself to be decent, and we’ll continue working to make the onboarding process as smooth and transparent as possible.
Discount Ninja är en kraftfull app med många möjligheter, men den kan vara lite svår att komma igång med – särskilt för oss som inte är så tekniska. Jag tycker fortfarande att priset är i högsta laget, men det vägs upp av deras riktigt hjälpsamma och engagerade supportteam. Stort tack för att ni hjälper till när det verkligen behövs!
Unfortunate to have to review this now after being a customer for awhile but they've impacted our business again and support is dropping the ball. Support is often slow when we actually need them, and any theme-updates BREAKS their app.
There is a "3-Day" required rule for them to help get their app up in this situation and we lost significant revenue because of it. Also note, this "estimate" does NOT include weekends...so could be 5-Days (we're on Day 2 of needing help and told to wait till Monday...that's a best-case "4 days" for resolution...but by their rules could be Tuesday, or 5-days...).
They want your "developers" to do it or pay them extra when the app glitches (and does often especially during peak shopping like BF).
This latest incident has us shopping for alternatives with a simple installer and better support.
Thank you for your review and for being a loyal user since 2021! Our support team is available 24/7 to assist you promptly. Discount Ninja’s unique strikethrough pricing feature does require setup, which we offer free of charge. This setup involves some technical steps, but we aim to complete it within 24 hours on weekdays—and we’ve consistently met that target over the past two years.
