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How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.
Hi there,
It looks like while you used our fraud prevention solution, we only flagged 1/54 orders as high risk. This is:
A) an extremely small sample size
B) a far cry from the 1 / 4 orders you mentioned
While we aim to provide the most accurate fraud analysis system in the market, we also provide value through automating chargeback recovery, deflecting chargebacks with alerts, and more.
We'd love to show you the impact of our solutions if you want to give us another try :)
Love working with them! Jacob and the team were amazing and helpful
Thank you so much for taking the time to share this! It genuinely means a lot to us. I’m especially happy to hear that the team have been so helpful, I know how much they care about making sure our clients feel supported.
I’ll make sure Jacob sees this. We’re really grateful to have you with us and appreciate the trust you’ve placed in our team!
Great app that does exactly what it's supposed to do. What really stands out though is their support. They always answer VERY fast and are really helpful. Can't recommend this app enough for chargeback mitigation!
Thank you so much for the amazing review! We’re thrilled to hear that Disputifier is doing exactly what you need and, even more importantly, that our support team has been able to make a difference.
We pride ourselves on being fast, helpful, and actually being there when our merchants need us. We really appreciate the recommendation and your trust in Disputifier!
Great app, great support from Levie
Thank you so much for taking the time to leave this! It genuinely means a lot to me and the team. We really appreciate having you with us and are always here if you need anything!
Good customer service
Thank you so much for the kind words! I’m really glad we were able to help and make things a little easier for you. We genuinely appreciate you taking the time to share your experience!
Excelente servicio por parte de soporte.
réponses hyper rapide, claire et disponible pour toutes questions
merci Bleona ;)
Great tool for chargebacks
Do not recommend this app. Did not prevent any chargeback on both stores I am using it. In fact, they charged me for an alert received long after the actual chargeback came through.
Furthermore, their support staff is terrible.
Hi there,
You setup RDR and Ethoca alerts, but all of your chargebacks were on PayPal. We offer PayPal alerts to prevent these types of disputes, but you did not activate PayPal alerts.
RDR and Ethoca provide no benefit to preventing PayPal disputes. Only PayPal alerts (a separate activation process) can help here.
Furthermore, you were never charged for any alerts on "Martina Portorož".
Please reach out to our support team for any further clarification.
To be honest, it's technical to set it up. But I'm 100% sure these guys know what they are doing and they want YOU to get the best possible performance and customer experience possible. I love the shipping notifications that tracks every dispute and informs customers automatically. I think this app is undervalued. The features are insane and they do work. I think the UI/UX can be improved a little more. But the service is INSANE. A few meetings with Chris and his 14+ years experience in ecom and everything was set up and running in 30 min.
There are alternatives, but they fancy a beautiful UI/UX, I bet their performance is worse than Disputifier.
Install this app, ask Chris to do a setup and you are good to go.
