Disputifier: Smart Chargebacks

Thank you so much for the great review! We really appreciate you taking the time to share your feedback. We’re glad we could provide you with a good experience!

Thanks so much for the review! We’re glad we could get the notification banner sorted for you and are always here if you need us. 🙌

Thanks for sharing! We’re so glad Dani was able to help. We’ll be sure to pass along your kind words to her!

Thank you so much for taking the time to leave us a review! It genuinely means a lot to me and the team to know you’ve had a good experience with our support.

We know how important it is to have someone you can actually count on when you need help, so hearing that our team has been there for you really makes our day. I’ll be sure to share your kind words with everyone!

We're disappointed to see this review, particularly because it contains several statements that are simply not accurate.

First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered.

Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution.

Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service.

We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.

Thank you so much for the kind words! I’m really glad we were able to help and get everything sorted out for you. We truly appreciate you taking the time to leave a review and for trusting us with your chargeback protection!