Disputifier: Smart Chargebacks

great customer support, would recommend

THATS WHY HES THE GOAT, THE GOOOOAATTTTT

I rarely leave reviews, but this experience cost me $3,715 and zero real resolution.

I reached out regarding my chargeback rate after receiving an email from Shopify clearly showing they do count RDR in the chargeback ratio. This directly contradicts what I was told when purchasing the service.

The whole point of paying thousands for RDR alerts was to protect my chargeback rate. Instead:

Shopify still evaluated my account including RDR
I still faced risk and pressure on my payments account
The alerts I paid for ended up being effectively useless in practice

When I asked simple, direct questions, support kept going in circles:

No clear answer on whether Shopify used the RDR filter (they clearly didn’t)
No ownership taken for a paid service not delivering the expected outcome
Constantly redirected me back to Shopify instead of taking responsibility

Even after escalating, the final response was basically:

“RDR worked as intended, Shopify just changed things”

That doesn’t change the fact that I paid thousands for a service that did not protect my business the way it was promised.

Instead of a refund or proper resolution, I got:

Deflection
Generic explanations
And even reminders about unpaid invoices

At this point, I’m left with a financial loss and increased risk to my business.

If you’re considering this service, be very careful.
The reality does not match what is being sold.

Appreciate your prompt assistance, Luchi! <3

I spoke with Bleona and all perfect. Good service

A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!

Great app, with great support! Mrs Mae has helped me with my issue and answered all my questions patiently!

Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step.

Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed.

Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!

10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.

If you read any review about this app, read this one.

I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true.

On January 9, I emailed requesting a transfer to another provider.

On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees.

Their response was essentially:

“Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?”

I replied clearly the next day:
“Yes, please stop alerts with Disputifier ASAP.”

At that point, any reasonable person would expect billing to stop. It was very clear.

They continued charging me anyway.

When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement.

Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me.

It wasn't just one email either. I have multiple emails clearly stating:

- Disable alerts

- Cancel the subscription

- Stop all future charges

Despite that, charges continued.

To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place?

When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was.

I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings.

At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility.

I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled.

Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest.

BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.