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really great and simple app to use. from what i know they the only one popular in the market that help alert paypal disputes as well before they turn into chargeback which is a great unique value they have. I highly recommend using them
Thank you for the thoughtful review! We’re so glad our PayPal alerts have been a valuable part of your experience. We really appreciate the recommendation and your support!
Diyosa is great and very professional, very helpful.
We're glad you're having a positive experience :)
We’ll be sure to share your kind words with Diyosa and are always here if you need us. Best!
Dani is very helpful in rectifying my issue and enquiries.
Thanks so much for sharing! We’re glad Dani was able to help resolve your issue and answer your questions. We’ll definitely pass along your kind words to her!
The team was very helpful in clarifying my concern.
Thank you for your feedback! We’re always happy to support your business needs, and our team is here whenever you need us. 😊
Zeer goede service snel geholpen uiterst vriendelijk.
Thank you so much for the kind words! We’re so glad you received quick, friendly support. We really appreciate your feedback!
Diyosa onboarded PayPal Wallet no problem. Will use them for my other MIDS in the future for sure
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Thank you so much for taking the time to share this! I’m really glad Diyosa was able to make the PayPal Wallet onboarding so straightforward for you. I’ll personally make sure she sees this, I know she’ll appreciate the recognition.
And hearing that you plan to trust us with your other MIDs means a lot. We genuinely value that kind of confidence in our team, and we’ll be here whenever you’re ready for the next one. Looking forward to it.
After Disputifier was hacked, dealing with them became a complete mess.
We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized.
Holding critical payment infrastructure hostage over questionable invoices is extremely concerning.
Avoid.
Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.
We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.
We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.
In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.
Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.
Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.
Thank you.
Levie was very helpful, professional, and informative. All of my questions were answered promptly and clearly. I really appreciate the excellent support!
Thank you so much for taking the time to share this! I’m really glad to hear that Levie was able to provide such a great experience and make sure all of your questions were answered clearly and quickly. We’re lucky to have her on the team, and we truly appreciate your trust in us!
Dani was a great help for me today, definitely recommend!
Thank you so much for taking the time to leave a review! I’m really glad to hear Dani was able to help you out. I’ll make sure she sees this.
We really value your recommendation and appreciate you trusting our team to support you.
They win my chargeback and have a good support, recommend!
Thank you so much for the great review! I’m really glad to hear we were able to win your chargeback and that our support team was there for you throughout the process.
Winning chargebacks is important, but making sure you have a team you can actually rely on when you need help is just as important to us. We really appreciate the recommendation and your trust in our team!
