Disputifier: Smart Chargebacks

Thank you for sharing your feedback.

We want to clarify the situation, as this review does not accurately reflect how our service works.

When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion.

Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you.

We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly.

We remain available to review the account history with you and address any legitimate concerns.

Thank you so much for the great review! We really appreciate you taking the time to share your feedback. We’re glad we could provide you with a good experience!

Thanks so much for the review! We’re glad we could get the notification banner sorted for you and are always here if you need us. 🙌

Thanks for sharing! We’re so glad Dani was able to help. We’ll be sure to pass along your kind words to her!

We're disappointed to see this review, particularly because it contains several statements that are simply not accurate.

First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered.

Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution.

Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service.

We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.