Disputifier: Smart Chargebacks

Amazing support team and outstanding service. The professionalism is truly on another level. Fast responses, great communication, and they genuinely go above and beyond to help. Highly recommended!

great customer support, would recommend

I rarely leave reviews, but this experience cost me $3,715 and zero real resolution.

I reached out regarding my chargeback rate after receiving an email from Shopify clearly showing they do count RDR in the chargeback ratio. This directly contradicts what I was told when purchasing the service.

The whole point of paying thousands for RDR alerts was to protect my chargeback rate. Instead:

Shopify still evaluated my account including RDR
I still faced risk and pressure on my payments account
The alerts I paid for ended up being effectively useless in practice

When I asked simple, direct questions, support kept going in circles:

No clear answer on whether Shopify used the RDR filter (they clearly didn’t)
No ownership taken for a paid service not delivering the expected outcome
Constantly redirected me back to Shopify instead of taking responsibility

Even after escalating, the final response was basically:

“RDR worked as intended, Shopify just changed things”

That doesn’t change the fact that I paid thousands for a service that did not protect my business the way it was promised.

Instead of a refund or proper resolution, I got:

Deflection
Generic explanations
And even reminders about unpaid invoices

At this point, I’m left with a financial loss and increased risk to my business.

If you’re considering this service, be very careful.
The reality does not match what is being sold.

Perfect ! Thank you Chris !

Appreciate your prompt assistance, Luchi! <3

I spoke with Bleona and all perfect. Good service

A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!

Bleona was incredibly helpful and patient throughout the entire process. I was initially very confused and frustrated about a chargeback alert situation, but she took the time to clearly explain how alerts, refunds, and chargebacks work step by step.

Her responses were fast, professional, and reassuring, and she made sure I fully understood what was happening with my Shopify order and why the refund was automatically processed.

Even though the situation itself was frustrating, Bleona handled it with a lot of empathy and expertise. Excellent customer support — thank you again!

Je recommande cette application, l'intégration se fait facilement avec l'aide du support qui est très réactif

10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.