Disputifier: Smart Chargebacks

If you read any review about this app, read this one.

I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true.

On January 9, I emailed requesting a transfer to another provider.

On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees.

Their response was essentially:

“Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?”

I replied clearly the next day:
“Yes, please stop alerts with Disputifier ASAP.”

At that point, any reasonable person would expect billing to stop. It was very clear.

They continued charging me anyway.

When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement.

Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me.

It wasn't just one email either. I have multiple emails clearly stating:

- Disable alerts

- Cancel the subscription

- Stop all future charges

Despite that, charges continued.

To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place?

When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was.

I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings.

At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility.

I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled.

Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest.

BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.

Abigail was very helpful, responsive, and easy to work with throughout the issue on both stores. She gave clear guidance, followed up properly, and made the whole process smooth and straightforward. I really appreciated her support.

I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything.

Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months.

Be very careful with this app

They have never won a chargeback for us in 2 years. They allow duplicate chargebacks on the same order. They don’t explain their app and settings until you ask via the online chat. We do not recommend.

Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!

Disputifier excels in simplifying chargeback management. The interface is intuitive, and whenever I have a question, their amazing customer support is available at all hours, providing prompt and helpful assistance. The analytics feature is a bonus, offering insights to prevent future disputes. Definitely a must have for efficient and stress-free chargeback resolution. Highly recommended.

Luchi has been incredibly patient, knowledgeable, and supportive in helping us work through our concerns across different stores.

She has consistently taken the time to listen carefully, understand the issues in detail, and guide us with clear and practical advice. Even during long conversations often almost every day she remained professional, responsive, and genuinely willing to help.

We also really appreciate her support in helping us manage our account needs, including assisting with arranging an account manager for us. That extra effort made a real difference and helped us feel properly supported.

Thank you, Luchi, for your excellent support, patience, and willingness to go the extra mile. You have been a great help to our team.

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Mae has been absolutely fantastic to work with. She was quick, clear, patient, and genuinely helpful throughout our setup checks across multiple stores. She explained the Ethoca, RDR, CDRN, and billing alert questions in a way that was easy to understand, and helped us confirm exactly what was active, what was still in progress, and what needed to be monitored next.

What stood out most was how thorough and calm she was — even when we had several technical questions around descriptors, alert overlap, duplicate billing, and account activation timelines. She gave practical answers, pointed us to the right resources, and made the whole process feel much easier.

Excellent support from Mae as always. She’s a star!

yess

Great app, and the support is also really good :)

Good customer support