Disputifier: Smart Chargebacks

Thank you so much for taking the time to leave this! It really means a lot to me and the team.

I’m especially glad to hear Bleona was able to help you get your store set up and make the onboarding process smooth. Getting everything configured correctly can sometimes be a bit of a headache, so it’s great to know she was there to make it easy for you.

We genuinely appreciate you choosing to work with us and trusting our team!

Thank you so much for the kind words. It’s awesome to hear that Blad has become your go-to guy and that he’s been able to help you get all 3 of your MIDs set up properly.

I know there’s a lot that goes into getting everything configured, so I’m really glad he took the time to walk you through everything and make sure you were comfortable with it all. Knowing you can now relax and not have to worry about the chargebacks is exactly what we want.

I’ll definitely show this to Blad, he’ll love it.

Thank you so much for this! It honestly means a lot to hear.

I’m really glad Bleona was able to help you and, more importantly, make you feel comfortable asking questions along the way. There really is no such thing as a “basic” question when you’re trying to get everything set up, and that’s exactly the kind of support we want our clients to receive.

And thank you for the kind words about the team and for recommending us to your friends and colleagues. We genuinely appreciate your trust and are really happy to have you with us!

Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.

We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.

We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.

In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.

Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.

Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.

Thank you.

Thank you so much for the kind words! 🙌 I’m especially glad to hear Diyosa was able to jump in and knock out everything you needed so quickly, 20 things in under 10 minutes is definitely impressive! 😂

We’re lucky to have her on the team, and I’ll make sure she sees this. It means a lot to know that both the app and the support experience are making things easier for you. Thanks again for choosing Disputifier!

Thank you so much for the kind words! It really means a lot.

I’m glad you’ve been enjoying the app and, especially, that our support team has been quick to get back to you. We know how important it is to get help when you need it, so it’s great to hear the team has been taking good care of you.