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I initially had a hard time understanding how the app worked, so I booked a call. I ended up speaking with Chris, and he was absolutely outstanding from start to finish.
He got straight to the point, explained clearly how the app would help my business, and even showed me ways it had already been helping me without me even realizing it. On top of that, he spotted a major issue on my Shopify store that I had completely overlooked.
Perfect on every level. Professional, knowledgeable, honest, and genuinely helpful. You can trust them with your eyes closed. Highly recommended!
Great customer support! I reached out to ask about the CDRN & Ethoca alert processing time window, and Abigail explained all the rules clearly and patiently. This plugin is really helpful for merchants to prevent chargebacks, the response mechanism of pre-chargeback alerts works as described. Worth installing for any Shopify store worried about payment disputes.
Porfavor no descarguen esta app. Te hacen cobros que no corresponden, contactas con ellos y te faltan al respeto, además de poner excusas. Shopify debería eliminarla de la Shopify App Store. Como podeis ver en la respuesta a este comentario, ante cualquier error que cometen, solo saben echarle la culpa a los clientes y poner excusas. Se puede ver en su valoración que hay muchos clientes descontentos, las valoraciones que tienen buenas son ellos mismos con diferentes cuentas.
We’re sorry to hear that you had a negative experience. We take all feedback seriously and have reviewed the conversation associated with your account.
After reviewing the details, we can confirm that the charges in question were for services that were actively provided, including chargeback alerts and a chargeback response submitted on your behalf. Our team also provided explanations regarding how the alert and refund processes work.
We do want to address that, while we are always happy to help resolve concerns, communication with our team must remain respectful. During this interaction, there were multiple instances of inappropriate language and profanity directed toward our support team, despite their efforts to assist and clarify the situation.
We welcome constructive feedback and are always willing to investigate billing or service concerns. However, we believe respectful communication is essential for a productive support experience.
We wish you the best moving forward.
Very helpful and supportive. Especially Luchi!
Thank you so much for taking the time to leave this review! It genuinely means a lot to us. I’m especially happy to hear that Luchi was able to make your experience a great one, I’ll definitely make sure she sees your kind words. We really appreciate your trust and support!
Great support, Levie has done an amazing job helping me set up everything
Thank you so much for the kind words! I’m really glad to hear Levie was able to make the setup process smooth and get everything taken care of for you. I’ll definitely pass this along to her, she’ll really appreciate the recognition!
Blad is really fast and fixed my problem right away.
Thank you so much for taking the time to leave this review! I’m really glad to hear Bladi was able to jump in, get to the bottom of the issue, and get everything sorted out for you so quickly. I’ll definitely make sure he sees your kind words, he’ll really appreciate it!
Great app and great support - they are always available to answer simple to complex inquiries. Does the job right for disputes
Thank you for the kind words! We’re so glad our team has been able to support you with everything and are always here if you need us. All the best!
Great app with helpful support. Easy to use and very effective for chargeback prevention. Highly recommended!
Thank you so much for the kind words! We’re glad you’re finding Disputifier easy to use and effective at preventing chargebacks. We really appreciate the recommendation!
really great and simple app to use. from what i know they the only one popular in the market that help alert paypal disputes as well before they turn into chargeback which is a great unique value they have. I highly recommend using them
Thank you for the thoughtful review! We’re so glad our PayPal alerts have been a valuable part of your experience. We really appreciate the recommendation and your support!
Diyosa is great and very professional, very helpful.
We're glad you're having a positive experience :)
We’ll be sure to share your kind words with Diyosa and are always here if you need us. Best!
