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Very helpful and supportive. Especially Luchi!
Thank you so much for taking the time to leave this review! It genuinely means a lot to us. I’m especially happy to hear that Luchi was able to make your experience a great one, I’ll definitely make sure she sees your kind words. We really appreciate your trust and support!
Zeer goede service snel geholpen uiterst vriendelijk.
Thank you so much for the kind words! We’re so glad you received quick, friendly support. We really appreciate your feedback!
I initially had a hard time understanding how the app worked, so I booked a call. I ended up speaking with Chris, and he was absolutely outstanding from start to finish.
He got straight to the point, explained clearly how the app would help my business, and even showed me ways it had already been helping me without me even realizing it. On top of that, he spotted a major issue on my Shopify store that I had completely overlooked.
Perfect on every level. Professional, knowledgeable, honest, and genuinely helpful. You can trust them with your eyes closed. Highly recommended!
Great customer support! I reached out to ask about the CDRN & Ethoca alert processing time window, and Abigail explained all the rules clearly and patiently. This plugin is really helpful for merchants to prevent chargebacks, the response mechanism of pre-chargeback alerts works as described. Worth installing for any Shopify store worried about payment disputes.
The store went down due to a hold, so I notified Disputifier that I wanted to disconnect the store. That was possible, but chargebacks continued for the first 7 days. Absurd, of course. Then, after those 7 days, they still charge you for the chargebacks even though they don’t do anything about them—you can’t dispute them, and you don’t get reimbursed. You’re basically just paying for nothing. They don’t refund the money either.
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Thank you for sharing your feedback.
We want to clarify the situation, as this review does not accurately reflect how our service works.
When a store is disconnected, any chargebacks that were already submitted or received within the active service period can still continue through the card networks and processors. These timelines are controlled by banks and payment networks, not Disputifier, so disconnecting a store does not retroactively stop chargebacks that are already in motion.
Additionally, the claim that you were "paying for nothing" is incorrect. Disputifier does not charge for chargebacks we do not process or manage. Any charges applied to your account are tied to services provided during your active enrollment period. We have always been transparent about this process and our team has been available to review any specific charges or concerns with you.
We also made repeated attempts over the course of several weeks to discuss this matter and find a resolution, but we were unable to get a time scheduled to properly review your concerns. We noticed you continue to have other stores enrolled with Disputifier, and we would have preferred the opportunity to resolve this directly rather than have an inaccurate representation of the situation shared publicly.
We remain available to review the account history with you and address any legitimate concerns.
Got good help from Dani
Thanks for sharing! We’re so glad Dani was able to help. We’ll be sure to pass along your kind words to her!
Porfavor no descarguen esta app. Te hacen cobros que no corresponden, contactas con ellos y te faltan al respeto, además de poner excusas. Shopify debería eliminarla de la Shopify App Store. Como podeis ver en la respuesta a este comentario, ante cualquier error que cometen, solo saben echarle la culpa a los clientes y poner excusas. Se puede ver en su valoración que hay muchos clientes descontentos, las valoraciones que tienen buenas son ellos mismos con diferentes cuentas.
We’re sorry to hear that you had a negative experience. We take all feedback seriously and have reviewed the conversation associated with your account.
After reviewing the details, we can confirm that the charges in question were for services that were actively provided, including chargeback alerts and a chargeback response submitted on your behalf. Our team also provided explanations regarding how the alert and refund processes work.
We do want to address that, while we are always happy to help resolve concerns, communication with our team must remain respectful. During this interaction, there were multiple instances of inappropriate language and profanity directed toward our support team, despite their efforts to assist and clarify the situation.
We welcome constructive feedback and are always willing to investigate billing or service concerns. However, we believe respectful communication is essential for a productive support experience.
We wish you the best moving forward.
Great support, Levie has done an amazing job helping me set up everything
Thank you so much for the kind words! I’m really glad to hear Levie was able to make the setup process smooth and get everything taken care of for you. I’ll definitely pass this along to her, she’ll really appreciate the recognition!
Blad is really fast and fixed my problem right away.
Thank you so much for taking the time to leave this review! I’m really glad to hear Bladi was able to jump in, get to the bottom of the issue, and get everything sorted out for you so quickly. I’ll definitely make sure he sees your kind words, he’ll really appreciate it!
Great app and great support - they are always available to answer simple to complex inquiries. Does the job right for disputes
Thank you for the kind words! We’re so glad our team has been able to support you with everything and are always here if you need us. All the best!
