Recensies (134)
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not too quick of a responce, but got the job done, fixed in one message.
Needs to improve the exports features in multiple sections, mainly in the billing export, also some metrics from dashboards, because takes time to understand all those settings and real benefits we got. Even in the Docs don't have all the information to understand it. The customer support is doing better the past days.
Amazing support team and outstanding service. The professionalism is truly on another level. Fast responses, great communication, and they genuinely go above and beyond to help. Highly recommended!
great customer support
Very good
Thank you so much for the great review! We really appreciate you taking the time to share your feedback. We’re glad we could provide you with a good experience!
really fast problem solution fixed red banner
Thanks so much for the review! We’re glad we could get the notification banner sorted for you and are always here if you need us. 🙌
They have a grat support team
Thank you so much for taking the time to leave us a review! It genuinely means a lot to me and the team to know you’ve had a good experience with our support.
We know how important it is to have someone you can actually count on when you need help, so hearing that our team has been there for you really makes our day. I’ll be sure to share your kind words with everyone!
Luchi helped me great
Quick to respond and agents know their stuff. Able to assist with my queries in a matter of minutes. Thanks, Levie :)
Wish I could give -10 stars. Stay away from these mafias. Worst experience ever. This App is disgusting, It costed $317 for just two orders in the name of chargeback prevention. Stay away, do not use this service. I really doubt their 5 star reviews as well (Anyone can buy those reviews nowadays).
We're disappointed to see this review, particularly because it contains several statements that are simply not accurate.
First, the amount you referenced was not for "two orders." Your billing consisted of services that had already been provided, including chargeback alerts and disputes processed while your store was actively enrolled. We do not charge merchants for services that were never delivered.
Second, throughout the past two months, we made repeated attempts to speak with you and resolve your concerns. You acknowledged that you were busy and indicated you would make time to discuss the matter, but despite numerous follow-ups, that conversation never took place. We remained willing to review your billing in detail and find a mutually acceptable resolution.
Lastly, the claim that our reviews are purchased is entirely unfounded. Our reviews are from legitimate merchants and are also subject to Shopify's review verification and moderation standards. Making accusations without evidence is misleading to other merchants considering our service.
We remain happy to review your account with you and address any legitimate concerns. However, we believe it's important that public reviews accurately represent the facts and the efforts made to resolve the situation.
