Reviews (23)
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Fast response and went above and beyond what I'd expected!
Hi,
Your review absolutely made our day, thank you so much 😊
Really glad we could help get everything set up smoothly, including the comment count part. Love hearing that our support exceeded expectations, that’s exactly what we aim for!
If you ever need a hand with anything else, just drop us a message anytime 🚀
Best regards,
Karina | NexusMedia Support team
The support team was responsive and resolved my issue quickly. Thank you Mykola and Nina for your help.
Hi,
Thanks for the review and kind words! Highly appreciate it!
If you ever need additional help or have questions, just contact our 24/7 support team, and we'll do our best to assist you ASAP.
Best regards,
Dmytro | NexusMedia Product team
Great app and speedy/helpful customer service. I love that I can reply to and edit comments directly on my blog pages. Ideally, customers wouldn't need to create a Disqus account to comment but I'm hoping this won't deter readers from participating in the conversation.
Issue #1. When a person comments on our content pages, disqus splits the pages. This means a new page is created for every comment. We must fix this with a manual csv upload to sync all the comments to one page (weird, right?).
Issue #2. On top of that, it took several emails for Disqus to explain this issue. Each email from their customer service took nearly a week to receive. So frustrating.
Issue #3. We experimented with an affiliate site. Disqus ended up duplicating the transactions and creating orders for their own affiliate network Viglink. In total, Viglink took over $300 in "ads" even though Disqus ads were turned off from day one. Still to this day, no one at Disqus has addressed the issue... much less payback the money.
In summary, never again will we use Disqus. Hopefully we can help some folks not make the same mistake as well.
When I asked for help to install this app, I was not told that I would be charged for the service. Few weeks later I find that I am billed. I would not mind paying at all, but it is the fact that people think they can get away with charging us without us knowing, or letting us know, that makes my blood boil.
Also, there is no way to stop the subscription, so unless they reply to my message and sort it out, I will be stuck paying a monthly fee for a service I do not want.
These guys are great. I had issues with installation and their programmers jumped in an helps out. Their communication is outstanding.
Support was top-notch when we had to migrate comments from an old URL to new URL. Would recommend for sure.
After a disappointing call with Shopify that i could not reply to the comments on my blog within the native blog feature in Shopify, I started looking in the app store and was flabbergasted at some of the pricing for the various apps. While I'm bummed I have to pay for this, the Disqus app and customer service made it worth it. They basically set it all up for me and I didnt have to touch a lick of code. thats enough for me to give it 5 stars. Oh, and it works like a charm!
There is no need to ever pay money to use this app. I tried it out to see if they add anything special or new to disqus and they don't. Just sign up with disqus directly and paste their snippet instead of this app's snippet. To moderate the comments, this app links you to disqus's moderation page. As I say, this app doesn't actually help in any way. Save yourself some cash and just signup with disqus directly and follow their instructions.
Hi there!
Thank you for your review! Sure, you may use default code from DISQUS and it will work (i.e. DISQUS widget will appear on your page), but default code is not working 100% properly with Shopify.
For example, in Shopify product page for the same product may have different URLs if the product is in several different collections. In that case, default DISQUS code will consider that as different pages and your product will have several different DISQUS threads. There're also some other issues with default code.
Of course, if you have some coding skills you may check DISQUS documentation and configure DISQUS code to avoid those issues and make DISQUS code to work properly. Or you may use our app which provides you with DISQUS code optimized for Shopify websites.
And of course, our app has some additional features like the ability to migrate Shopify blog comments to DISQUS, for example.
Thank you,
NexusMedia Team
I see Disqus on most sites and see them as a reliable source for blog posts. Great decision as their customer service is A+. I reached out and Denys immediately responded to me and set Disqus up on my site. I'm not a techie at all and I didn't want to have to set this up myself. I'm very grateful for them handling the entire set up for www.beneathyourmask.com !
