Dollarback: Loyalty & Rewards
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We were looking for a loyalty app that can support our previous platform's setup, which was a no-nonsense, percentage cash-back system. Not only does Dollarback Loyalty & Rewards support that setup, Lesle and the team are super quick to respond and offer help when I run into a question, even for more unconventional uses of their platform.
The move from our previous POS was full of headaches, but thanks to Dollarback, continuing our loyalty program was not one of them.
I can not recommend this app enough! Chat support is near instantaneous with their replies, friendly and thoroughly helpful! Setup is easy and the cash back program is far more customizable than we found on other apps we tried. Thank you Dollarback!
This app does exactly what we need it to and it does so flawlessly. Dollar Labs support is prompt and professional. They were very helpful during our set up.
App ben fatta e completa!! Team sempre gentile e disponibile.
je viens de l'installer et payer mais je me rends compte que la plupart des options ne sont pas compatibles avec mon abonnement (bien sûr il faut payer la formule la plus chère)
d'autre part l'insertion de cashback pour mes clients existants est contre intuitive, elle a adresse par défaut un mail très impersonnel et pas du tout formaté à 1500 de mes clients avant que je m'en rende compte. Pour l'instant ce n'est pas une bonne expérience. En plus aujourd'hui je reçois un mail de leur part pour me dire que leur appli ne fonctionne plus actuellement.
Hi there,
Thanks for taking the time to share your feedback — we’d like to clarify a few points to avoid any confusion for others reading this.
First, the app was installed under a trial period, and no charges were made at the time. Our pricing and feature availability are clearly outlined before any upgrade.
Regarding cashback for existing customers: emails are never sent automatically by default. In your case, cashback was imported using the bulk import feature, and notifications are only sent if the “notify customer” option is explicitly selected. This setting is disabled by default.
On the email formatting — the emails sent by our app are fully customizable. The preview you’re referring to appears to be Shopify’s default credit notification template, not the one configured within our app. Personalization (branding, styling, messaging) is controlled by the merchant.
As for the downtime: there was a brief interruption, which we proactively communicated to all merchants. While we strive for 100% uptime, occasional outages can happen — and we always work quickly to resolve them and keep users informed.
We’re happy to personally help you set things up the right way and ensure everything runs smoothly. Feel free to reach out - we’d love to make this right.
— Team Dollarback
Translation of Original Review (for other readers):
“I just installed and paid for the app, but I realized that most features are not compatible with my subscription (of course, you have to pay for the most expensive plan).
Also, adding cashback for my existing customers is not intuitive — it automatically sent a very impersonal and poorly formatted email to 1,500 of my customers before I noticed. So far, this has not been a good experience.
On top of that, today I received an email saying that their app is currently not working.”
Valuable app and very good, prompt support for all the issues I have had so far.
Dollarback was very easy to set up, and our customers understand store credit much better than points, so we’re already seeing more repeat purchases and reviews. Even though I’m still on the free tier, Lesle always goes above and beyond whenever I need help, which really gives me confidence in using this app long term.
Alcançamos 75% de clientes recorrentes, estamos muito contentes com a Dollarback e indicamos a todos que querem alcançar esse nível de retorno :)
Dollarback is genuinely and refreshingly incredible to work with. This app is built really well, and everything just works out of the box.
That said, we threw a lot their way during our transition from an old point of sale system and old points-based rewards/loyalty system to this new multi-channel dollar-value rewards model, and they’ve consistently shown patience, follow-through, and genuine care.
They’ve added features in real time based on our feedback -- from the ability to limit cashback by sales channel and specific item variations, to updating their bulk import tool to recognize customer IDs, to even getting their app embed to play nicely with our quick view modal.
It’s rare to find a team that moves this fast while keeping such a collaborative, human approach. Truly refreshing, thanks guys!
Using Dollarback has been great for us. We normally have a fall off of repeat order after 90 days. Now we have a way of enticing those clients back. Definately seen an increase in sales due to Dollarback. The customer service is amazing and definately better than I anticipated. Highly recommend!!
Thanks team! Love to hear that our app has a genuine impact on the repeat customer rate.
Look forward to bringing more improvements to the table to help you realise more value ⚡️
