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The nicest support team! We faced some IT issues at app installing but the support team reacted in time and helped to solve the issue very fast. The app is working perfectly and it meet all our needs.
I used this app to set up a donation page for my Breast Cancer Awareness campaign and it was just phenomenal. It is very user friendly and the staff was ready and willing to help with anything.
The support team was really helpful in getting it setup so that customers can enter a custom donation amount. There were a few hiccups and every time they responded quickly and solved the problem. Our page looks great!
I reached out to the Donate Source customer service and got incredible service. No only was it fast, but they understood what I needed and took care of it right away. I would recommend this product to anyone that needs help with donations!
Very helpful with setting up the app. The helpcenter customized several pages of my website in order to make the donation option visible in an effective way. Had a very extensive chat with them, they answered all my questions. Recommended!
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I was excited when I found this app. It was exactly what I needed to give the option for my supporters to give a donation at checkout. Customer service is great as well. They will help you get all set up if you run into any issues with understanding how it all works. Highly recommend.
Fast and good communication as well as a very supportive team that worked on our special requests even after the sale. The team was very flexible, understood our requirements and made great suggestions for their implementation. The design now seamlessly fits into our pre-existing website and conveys the intended user experience. Can only recommend! We’re very happy with our customizations and the way the app works.
Was nervous not seeing a sample page before downloading the app. Wasn't sure how it would look or fit into my store. These guys are so awesome. I needed help installing and they were on it. Then I wanted some custom placement and they took care of everything. This is truly what great customer service is all about. They stand behind their app and will help you achieve your goals. Over the moon service. Highly recommend. Just ask to install on a new theme and Bam it’s done. Wow
I'm not an HTML programmer, so I needed lots of help in editing the look of the donate-source app on our shopify store. First I got help overnight placing the widget on our cart page, then I had a great chat session after setting up the collaborator situation. 15 minutes later, icon placed in the appropriate place, phrases in all location updated. Great support! I recommend this app to anyone else doing donations. I got additional help moving the widget around on the cart page. The support staff is very responsive. Great team!
Thanks, Raj. All the comments above apply to you and your team!
Herb
We've used this app for a couple of weeks now. We were previously collecting donations via Shopify's tipping functionality which had several key limitations. By using Donate Source we have been able to bring in more donation income than before. The set up was straightforward, and the customer support team were on hand to help us out. In fact, they helped us co-ordinate the deployment across our current theme and the next-in-line deployment. They've also been on hand to help with additional styling and format changes. They've been absolutely great and I wouldn't hesitate to recommend this app to anyone.