DonateMate

Thank you for sharing this — we take fraud concerns seriously and understand how frustrating chargebacks are.

Card testing fraud is unfortunately a growing issue across all Shopify stores, not just those with donations. Fraudsters use small transactions to validate stolen card numbers, and because donations are typically low-value, they can slip past Shopify's built-in fraud filters.

We'd love to help you get this under control. A few things that can help immediately:

• Setting a minimum donation amount to make card testing less attractive
• Enabling Shopify's bot protection on your storefront
• Reviewing your payment capture settings

We've reached out to you directly with more detailed steps. We're committed to helping you resolve this — please don't hesitate to reply.

— Ben, Founder of DonateMate

Thank you for reaching out — we're sorry to hear you're dealing with fraudulent donations. That's incredibly frustrating.

We've looked into this and it appears these donations are being added via direct cart access (Shopify's cart API), not through the DonateMate widget. Unfortunately, this is a broader Shopify storefront issue where bots can add any product — including donation products — directly to the cart, bypassing all on-page widgets.

If you'd like more assistance you can reach out to me directly at support@donatemate.app or you can contact Shopify Support.

Thanks so much for the kind words! Love hearing that DonateMate is helping you support local nonprofits — that's exactly what we built it for. Always here if you need anything 🙌