DOOFINDER ‑ Search & Discovery

It's a great idea and I'm sure it is beneficial for a lot of businesses, but it has not provided much benefit to our business. Our online store doesn't generate a lot of sales - we do more business synced to eBay and Reverb. When we first got started, our rep, Matheus, was very helpful and reviewed the dashboard and all of the options available. I did work on some things to improve the search for our store in the dashboard. The search feature is nice with the extra filters, but it hasn't led to an increase in sales and our website's theme already has a search bar built in - at no extra cost to us. So we feel like it wasn't worth the expense and uninstalled it this morning.

We just completed our free trial with Doofinder and have been very happy so far in the improvement in our search results and ease of search. We had a search bar app previously, but it doesn't compare to Doofinder. We have also found the customer service so far to be very helpful. Christian has been our representative, and has been very helpful with questions along the way. The app is a little pricey, and they count number of requests differently than I would expect to determine pricing. Only negative is that they also add in an extra (hidden) charge for using the search bar on mobile devices. They should probably be up front about that charge in the pricing plan they put on their home page.

Doofinder has proven to be a huge boost to our marketing team. We now see real data that allows us to make spot on decisions to promote product that are 100% relevant to our customers searches. No more guessing at what we think people are wanting on our site, and they love the search suggestions! Our Click Thru Rates are increasing every week! Every retailer knows that software can on be fully utilized if the user understands how to get exploit every feature. Thats where Doofinder shines again! Their sales and support team are top drawer! If only my POS system team was as helpful as Doofinder's team I would be all set! Their staff is well trained and very knowledgable with quick answers and solutions!

We decided to try this search engine as the result from a phone call from Chris and we are very glad we did. Compared to the stock search bar and a less expensive paid app that we tried, Doo Finder is significantly better. The speed of the results is the best part, they literally show up in milliseconds but also you can write in anything and it will give you results. On previous search engines if you used a word that wasn't in our listings instead of giving results based on the other words it would simply come up with the no result page. No even if you try to add random words you still get results based on the words that match your items. Its not the cheapest but like the old adage says "you get what you pay for" and that is definitely the case here.

This is a good app, however I only gave a 1 star rating as this did not work 100% as an out the box solution. The app needed to be adjusted slightly in order to work perfectly with our store, and unfortunately the team at DooFinder are unable to offer any type of coding help and I was advised to get an external developer to help.
The app itself is great and has lots of features, however the price for these features in our opinion are very expensive compared to other solutions.
Overall this is a good solution if it works with your store straight away. Its a shame that the 2 minor issues we faced with the scrolling and mag glass could not have been resolved, otherwise we would have used this app for a long time.
Our recommendation would be to try before you buy.

For our website (balloonin.com), we had a lot of hurdles for Doofinder due to our unique setup needs, and Peter, along with the rest of the Doofinder support was fast to act and solved everything quickly. Not only did we speak on the phone several times, but we had video calls with screen sharing to make sure everything was handled properly which is so important to us at Balloon Innovations. With some apps, you feel like you're not sure if you're actually set up properly and maybe it's you that's the problem, but with Doofinder, they will look into your settings and let you know 100% if everything is set up correctly or not. This app might not be a fit for you and your store, but at least you'll know it before you waste 6 months and hundreds of dollars. Thanks again, Peter!

5 stars for Rob who kept regularly following up with me through the trial period to answer my questions and resolve issues. And finally he managed to convince me to subscribe. The app works smoothly and I can comment further on seeing improvements in sales figures that can be credited fully to the search functionality they offer. I did see some improvement but will wait for some more time to comment on whether it is all because of the search functionality. Have suggested to Rob that the backend reports/dashboards could be improved to make it simpler and self-explanatory for customers to see value in the investment on the tool and it has been received positively. Overall worth it - Give it a go !! Rob, you rock and due credit goes to the team working with you behind the scenes as well.

At Vellica.com, we sell engraved crystal and acrylic awards and corporate gifts typically as B2B. Lauren at Doofinder.com helped me understand and configure the app for the trial. Over that time, she contacted me 3 times to check in and advise. As an example, when using the site's search bar with the term "oval", the results - which populate lightning fast - display awards with oval bases, tops, or any other component with the word oval in the description. It's AI capability helps the app to improve as more searches are done by prospects. It keeps tract of CTR and Conversions resulting only from searches done via my website search bar so I know if I'm making $ with doofinder, which I already have during the trial period which is now coming to a close. It paid for itself, so I subscribed.

I usually do not write reviews but for this addon is a must to businesses everywhere. Not only they have great customer service (Suliaman you are amazing rep) who answer your emails so quickly but everything I asked for customization was done quickly and efficiently. These guys are top notch. Every product is only as great as the customer service behind it.

The addon app itself is quite useful because it makes searching on your website easier because of the simplicity it brings to it with categories and sorting options. You will notice users starting to purchase different items that usually are buried sometimes when businesses have alot of products to showcase.

Overall top notchj experience and service. A must have for any business - just give their 30 day free trial a go and see for yourself!

10/10 for this app. First of all, Ivan and Sam have been amazing when setting up this app. Their customer service and attention to detail to make sure every step goes smoothly are unmatched when it comes to companies who make these apps. They go to the ends of the earth to get your problems sorted if you encounter them! Anyone wanting to upgrade their search bar this is the app to go ahead with. You can change your search algorithm to however you want with such ease. Doing that with Shopify alone would take a coding genius. We have ours fully customized and it's looking better than ever. We can track keywords, add banners to our search, and much much more. We have various companies approach us about our search and we've never been happy with the speed, functionality and customer service side of things. Already we are seeing sales increase on our own products due to us being able to manipulate what shows first when a keyword is typed. Thank you Doofinder.