DOOFINDER ‑ Search & Discovery

This app was great until sales stopped as the product stopped working. I called my sales rep several times at the number on his contact page. There was no answer and no way to leave a message, I sent three emails to tech support with no timely response. I then emailed my sales rep directly, and he returned my call. I was only made aware of the DOOFINDER failure when a customer called saying he could not find a product. I tried to search for this product and other products only to discover the app needed to be fixed. The loss of revenue highly aggravated me, and I conveyed this to my sales rep. He then laughed at me, saying I was the first customer in the U.S. with this problem, as they knew many European customers had this same issue. My sales rep. blamed Shopify for the issue, saying it was utterly Shopifys fault the app did not renew and had stopped functioning. DOOFINDER wiped their hands of any responsibility only to offer two days of free usage and to create a brand new account, starting all over again. Another major flaw with this app is that it does not allow you to create the correct related products relative to the product found. WARNING if you want to constantly keep tabs on the performance of the app you are paying a premium for then this is the app you want. DOOFINDER is unreliable and not functional. WARNING stay away for this application!

I recently integrated the Doofinder Product Search add-on application into my online store, and I must say, it has been a game-changer. This app has significantly improved the search functionality and overall shopping experience for my customers.

One of the standout features of Doofinder is its ability to display relevant product information based on customer search queries. No more frustrating experiences of customers being sent away without any results. This intelligent app understands the customers' intent and retrieves the most suitable products, ensuring they find what they're looking for.

The comprehensive search capabilities of Product Search are impressive. As customers type their queries, the app provides intelligent suggestions and auto-completion options, minimizing search errors and increasing the chances of successful purchases. Even slight typos or variations in wording don't hinder the search process. The app understands and presents relevant results, making the search process seamless and efficient.

Overall, I highly recommend Doofinder to any online store owner looking to improve their search functionality.

I would like to express my gratitude to Lauren for her exceptional customer support throughout the integration process and beyond.
From the very beginning, Lauren was incredibly helpful in guiding me through the integration process. She provided clear instructions and promptly addressed any questions or concerns I had. Her expertise and knowledge of the application were evident, and she made sure that the integration was smooth and seamless.

This app helped us to increase our search in a very easy way!
Very good app! Aleksa was so helpful!

This was easy to install and start using. We can see how it is working, helping our customers, and increasing our sales. A+++++

There are at least 2 terrible about this app. 1) They constantly send silly ads to subscribe to their apps. Too much spam. 2) After the free trial period is over, the original search bar is not working. I had to delete the app in order to make it work again. They provided no useful info or help regarding this issue.

This companies pricing structure is absurd. It's not based on "searches" it's based on api requests which turns out is each item it pulls up in the search. Got 15 bacon t-shirts? Well, that's 15 requests for 1 search. To make things even worse their search app by default split up all of our products into variants and then showed each variation (color and size) to the customer instead of just the main product itself, so we had 6,000+ requests the first day after 133 customer searches which oddly enough didn't result in a single sale (15 bacon shirts, 6 sizes, 6 colors = 540 requests per customer search. Trial is for 1,000 requests). It's almost like they intentionally want to milk the customer for every single request possible BY DEFAULT! Just based on that one day of use, we would have to pay $400 a month just to keep this app running.

Super easy to install app. Great support from Susmit throughout the trial period. The App really does bring 'Search' to life, showing search results instantly as you type in a well formated display across both desktop and mobile. I have recently subscribed and remain hopeful of continued growth.
Happy to recommend Doofinder's "INSTANT SEARCH & AUTOCOMPLETE".

In My Opinion [IMO]....a great add on.
Adds a good visual for the customer via mobile or desktop.
My person....Therie....was extremely patient with me [a non-technical person].
And [IMO] makes it "fun" for the customer to search a site.
My person called me back and maintained contact....did not drop me from receiving help...!!!
Did the FREE....then signed up to spend the $$ to keep.

DooFinder has been a massive improvement in our search bar. It provides great image-based results, with lots of suggestions to help customers find what they are looking for. I use the stats on what customers are looking for to quickly improve listings and information, as well as what new items to add.
The staff at DooFinder were extremely helpful and trained me on using the app. Rocco went above and beyond to make sure we were set up for success!

We wanted to sell more of our product range rather than just the products which our customers found us through on Google Shopping. Doo finder has helped us do just that..making it easier for us to promote products that we want and products that the customer may not know exist using Doo Finders AI product recommendations......other than that their customer care team is second to none. Lennon in particular is very attentive and will help make any technical changes to optimise your Doo Finder.