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When the app is working properly, I really like its functionality. However, I’ve experienced multiple instances where the search stopped working without notice, and I’ve had to contact customer support for manual reinstalls or other fixes related to updates.
My concern is that this has become a pattern, and I simply don’t have the time to continually monitor my search functionality or troubleshoot issues when they arise. My online store is not my only business obligation, and I need the tools I rely on to be consistently reliable.
For the second time in a month I have been really let down by their support team. It is really atrocious - be prepared to go days with a broken site search if you use Doofinder.
On this occasion the search bar stopped working because I had apparently exhausted my quota - the app told me I was on the free plan despite being a $61 / month paid user and they cut off the search functionality.
I contacted support but all I got were messages (likely AI) telling me someone was looking into it. This really isn't a difficult issue to solve - it's an obvious error on Doofinder's side. But it has been left over 24 hours now, during which time we've spent marketing budget towards website users who cannot use our site search.
Last time we had to wait 3 full days to resolve a simple issue that broke our entire site search. I recommend looking elsewhere.
496% COST INCREASE
496% COST INCREASE - AVOID AT ALL COSTS
I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract.
Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription.
When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning.
Early customers supported this company but it now seems like greed has replaced loyalty.
I also submitted a GDPR data request, which they have failed to comply with.
Based on my experience, I cannot recommend this company in any way.
Nonexistent Customer Support
Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support.
After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales.
For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most.
Unfortunately, I cannot recommend it. When you need support, there’s no one there.
Hi, thank you for taking the time to share your experience. I’m truly sorry that we gave you the impression of being unavailable or unresponsive that is never the experience we aim to deliver.
I’ve personally reviewed your case in detail. First, I want to apologize for the initial delay. We experienced a temporary backlog that caused our response time to extend to four days, which is clearly not the level of service we strive for. I also see that our commercial representative who was your first point of contact and is fully trained to assist with onboarding and setup proactively offered support early on, but that assistance was declined at the time. Our intention from the beginning was to make sure you had guidance whenever needed.
Once your request reached our technical team, your concerns were escalated internally for deeper review. We are currently waiting for your response to continue moving forward and resolve the matter as quickly as possible.
We are a team of people who genuinely care about our customers and work every day to provide reliable support and meaningful solutions. I’m sorry we fell short of your expectations, and I would sincerely welcome the opportunity to turn this experience around so you can continue benefiting from Doofinder.
If you’re open to it, I would be happy to personally follow up and ensure everything is handled properly.
Thank you again for your feedback.
La personne qui vous presente Doofinder est tout à fait compétente et comprend parfaitement bien que l'informatique ne soit pas votre premier metier.
Merci pour votre attention et votre aide
I great and big thank you to Igor for all the support with doofinders. Very helpful with shopify!!!!
Aucun service client, aucune aide pour nous aider à la configuration du module , nous ne recommandons pas,
ont dois se débrouiller seul
Nous vous avons certainement déçu. Nous n'avons pas pu vous aider à la configuration et vous vous êtes senti abandonné et sans aucun support.
Nous pensons que le problème est causé par l'utilisation du plan gratuit de base et nous n'avons pas été en mesure d'expliquer pleinement jusqu'où vont les fonctionnalités de ce plan.
En ce moment, il semble que vous ayez déjà pris une décision totalement irrévocable et sans aucun retour en arrière, ce qui est tout à fait compréhensible. Sinon, nous serions ravis de vous aider une deuxième fois.
Nous vous contacterons par e-mail.
Valentín Soler a été d'une grande aide, de bons conseils et super disponible !! J attends avec impatience de voir l'évolution de mes ventes sur l'eshop
Thank You Alfa Your are Amazing person, She have a really good customer service, and she take the time to listen to customer, happy to have met here , she really want to help me to increase the sell of my company !
Thank you so much
L’application Doofinder correspond à ce que je cherchai comme moteur de recherche pour mon site. Cela rend le site beaucoup plus intéressant et certains produits se trouvent maintenant plus facilement.
Merci à Valentin pour son temps et sa patience.
