Beast Currency Converter
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This app is randomly showing super high prices in euros to european customers, a 70US$ product is being shown as 5744 euros. I wrote to their support a couple of months ago and they never replied, then the error dissapeared and now is happening again. Stay away from this app.
Thank you for the review but we have replied to both your messages last year on the 17th of November and, at that time, we fixed the problem. We have contacted you again via email with more details.
it's not working properly it shows that its disbaled but sill i have to pay 10$ every month and there is no proper way to disable it..if there is any support kindly help me solve my issue
We’ve offered a full refund for the last 2 months. After uninstalling the app, you are still charged for the current billing cycle and that’s why it appeared on the bill. You should no longer be charged in the future, however if you experience any issues please do let us know and we apologise for any inconveniences this might've caused.
At the beginning it was showing just 2 currency even if i payed for it. Then I mailed them and they said it was working. Then it started to not work again, I realized that the app was not working since months because someone warned me. I disabled the app and I asked a refund and they said I have no proof for that and they won't make a refund.
The currency is not getting updated while checking out, missed out so many international orders, also did not update us personally if there's anything you wanted us to update in our Privacy Policy.
The app does not display our currency in a grammatically correct way. I asked support to update it and referred to a respected source (European Union portal) and the answer was: "I'm sorry but this is simply how we decided to display the Lev symbol ever since we launched the app. Everyone that has our app installed is seeing it without the dot and you can see it displayed the same even on our online demo store: https://doubly-2.myshopify.com. However if you find this situation to be negatively affecting your store, then I have to say that we understand if you decide to uninstall our app and try a different converter." So yeah, basically do not expect any support or professionalism - it is what it is.
Hola! cada vez que intento pedir ayuda, han terminado de trabajar, favor de compartir vuestra locación u horario de trabajo.
La pagina la abro desde chile y otra persona desde Europa y no logramos que los precios se vean en moneda local, favor vuestra ayuda!!
Support is on opposite time zones, therefore the support response time is very slow. Their basic design settings are not available in the free plan, you can only change whether you want the selector to display flags or not. The tutorial on how to move around the currency selector doesn't match Shopify liquid code settings, and support claims they do not offer any support regarding this... Don't waste your time with this app!
its not working
Thank you for the feedback and we're very sorry to hear that the app didn't work. We've contacted you via email with more details and instructions on how to fix the problem. Hope to hear from you to remedy the situation.
They keep charging me even after uninstalling it. So horrible! They never responded to my email.
Hello, we're very sorry that initially it took us longer to respond, it was right after the holiday period and we had a lot of support tickets to respond too. The app entered a new billing cycle before you uninstalled it and that’s why you were charged. We offered you a refund for the past 2 months and also app credit for another month to make up for the delay in the response. Thank you for your understanding!
I really wanted to use this app, but it keeps giving my customers errors and i've tried contacting support and no one has responded.
